Dr. Richard Carlin– Welcome technician Jesse! We are still looking for more technicians, opticians, and a lab person.
Effective June 2nd I will not be doing surgeries in CVSC or hospital. Will continue to see OVs and Lasik.
New YAG laser videos for all doctors. Please play the videos for the patients.
Handling upset patients – Stay calm > Listen > Acknowledge their concern > work towards a solution. If a patient becomes abusive, remove yourself from the situation and tell a doctor or Amy.
Myopia epidemic – Predominantly in Asian countries, but affecting Europe and USA. Technology is a possible cause, as well as the decrease of outside time in children. This is concerning because it will lead to higher chance of blinding eye disease in these people. Solutions include more outside time, Stelle lenses, and Mysight contact lenses.
Lasik special – $1000 off procedure through June.
Optical special – BOGO 40% off prescription glasses and sunglasses.
Lasik Payouts – Karen, Bree, Mirnesa, Jenny
Bleph Payouts – (RC) Beth (DC) Kaitlyn, Ashleigh, Courtney (Tyler) Betty, Bree, Salma
Dr. Nancy Huynh joining the practice. Will be in office 05/26, but officially starting June 2nd. She is coming from Kaiser, which is a corporate facility. This will be a change for her. Help welcome her when she is in.
Amy – As people age, they may lose hearing or other cognitive functions. Please remember to speak up if needed and slow down if you notice patients need an extra second to process information.
If you need a new nametag, please see me today by lunch.
Mandy – June’s Lasik number are looking promising. Techs – please run pentacams on Lasik evaluations.
Cataracts – Deparment is good. Working with Beth to improve flow.
Daelyn – Bleph is great. Keep up the communication for testing. We’re all a team.
Contacts – Everything is good.
Retina – Checkout can schedule patients for LTD. If a patient needs to schedule INJ, please find a retina tech.
Dry Eye – Please use supplies in pairs. Let Rebecca know if we are running out of supplies. Daelyn still scheduling lipiflow.
Optical – New brands: TAG. Fendi, and Dior. Sign is process is changing. Betty or Corinne will be walking about with an iPad signing patients in. Keep bringing patients over to optical.
Maddie – 2 of the biggest specials running currently – 1,000 off LASIK and BOGO 40% off in optical. Communicate this to patients.