Dr. Richard Carlin– Welcome Caitlyn (front desk) and congratulations to the new grandfather – Scott!
In desperate need of technicians – please refer people.
*Reading of patient letters* – It is so gratifying to hear comments from patients about how nice everyone is here and how they love our practice. You are truly appreciated.
We are making processes more efficient. Now utilizing the Next Appointment feature. This will help get all the doctor’s notes in the appointments. Patient tracking has started in POD 1 – looking to roll out to all physicians soon.
Phone triage – Working on a phone triage to improve how we schedule appointments. Routine Vs Medical – If a patient needs a CEX and has no problems, file routine. If a patient needs a CEX and has a complaint of blurry vision, it is medical.
Payouts (RC) Lasik – Robyn, Hallie, Bree, Michaela, Ashliegh, Mirnesa Bleph (RC) Michaela, Mirnesa (DC) Brynna, Bree, Beth, Kellen (Tyler) Brianna, Beth
I will no longer be doing major surgery as of May 26th. I will still be doing laser surgery and minor surgeries in the office.
Amy – If you ever feel uncomfortable with a patient, please remove yourself from the area and find a doctor or myself. You do not have to engage with inappropriate patients.
Over the last few years, Optical has worked hard to improve turnaround time. Glasses are now ready for patients 5-7 days from the order date. If patients mentions their glasses are taking longer than that, please find Betty.
Mandy – Please keep referring patients. Summer special coming in May. Crosslinking is going well.
Dr. Modi – Happy to see patients for Valeda eval. Patients must be good candidates to have treatment.
Cataracts -Thank you techs for your help. If light is off in our offices, we are not there. Please find another counselor. (Amy – Thank you Destiny and Daelyn for helping with testing)
Daelyn – Can help run testing- just let me know! Keep up the good work.
Megan – Retina and Valeda are going great.
Dry Eye – Please use supplies in pairs. Let Rebecca know if we are running out of supplies. Daelyn still scheduling lipiflow.
Optical – Please schedule glasses rechecks in optical’s schedule on the same day their physician is here. They will see an optician and the optician will troubleshoot and fill out the troubleshoot form, then take them to the Pod. We do not want to take a space on the doctor’s schedules.
Maddie – Synthesia videos for surgeons on all exam room computers. LASIK video in pod 1. Procedure videos in consult room. If a video is missing, let me know. Taco truck coming May 5th from 11:30-1:30.