January Office Meeting Notes  

Dr. Richard Carlin – Welcome Sarahi and Dona! We are still hiring for all departments.   

In 2025, we saw 50,000 patients of which 20,000 were CEX. We ran 2500 visual fields, 3000 optos, and 6000 OCTs. We performed 2,300 injections retina injections, 1650 cataracts and 280 blephs, and 750 yags Oculoplastics was up 10%, Optical was up 18%, Contacts was up 2% and Lasik was down 27%.  

The goal for the office is to provide the best possible service to all patients. It is not about the money. If you provide exceptionally service then patients will return.  

Goal for 2026 is efficiency. We want to improve efficiency for patients and reduce wait times in all departments. The first step to this is to be on time and in position ready to assist patients. We need to have urgency. 

Employee survey results are coming back. We will start by meeting with the front desk next Tuesday to discuss.  

Technicians – If you run an Optos with pathology, please circle the code on the routing sheet. We can charge if there is pathology. If no pathology, then we cannot charge.  

Please let patients know we offer Lasik, especially near sighted patients.  

CarlinVision does not discriminate based on religion, sex, gender, politics, etc.. We want all patients to feel welcome. It is perfectly fine to have your own beliefs, but please do not display them while in the office as it may be off-putting to patients. 

Refraction fee is changing from$58 to $59. Changes goes in effect 01/26/2026.  

Payouts – Dr. RC Lasik- Karen, Bree, Michaela, Ashleigh, Mirnesa, Brandi, Vanessa, Kaitlyn 

Bleph (RC) – Mirnesa, Holli, Ashleigh, Michaela, Brianna, Kristi (DC) Holli, Madelyn, Salma, Erika, Ashleigh, Haley, Bree, Vanessa (Tyler) Betty, Michaela,Holli, Bree, Beth, Erika, Madelyn (O’Shea) Anslee 

Amy – It is open enrollment for John Hancock. If you were hired as of Nov 2024, you can participate. All changes must be submitted by January 26^th.  

PTO – Only 80 hours of PTO will carry over after March 31^st. Please take time off if you have more than 80 hours.  

Teams is not a secure channel for communication. Please do not send patient information through chat.  

Lasik – Ashleigh, Kristie, Mirnesa, Bree, Michaela, Karen, Brandi, Stacy, Vanessa, and Kaitlyn were all contest winners! 

Betty – Thank you to everyone who stepped in to help in December. Corinne is still floating. We hope Kimberly can return soon.  

Cataract – Everything is going well.  

Contacts – Thank you to everyone that has been helping or asking how I am doing. It is a difficult time, but everyone is making it a little easier.  

Retina/Valeda– Valeda is doing great! We are starting to market the service.  

Dry Eye – Daelyn schedules lipiflow. Please use materials in pairs. 

Maddie – Coffee truck coming Friday, February 13th from 8:30-10:30 to celebrate Valentines day. They will bring donuts and many drink options – coffee, frappes, smoothies, etc.

Dr. Richard Carlin – We have a short meeting today because Santa is here! 

No new hires, but we are still looking for more staff. 

Christmas is approaching! We will close at noon on Christmas eve and will be closed the day after Christmas. We will be open 8am – 2pm on New Years eve. We are closed on New Years Day and will reopen January 2^nd.  

Purchased gas perm solution. Please keep one in every POD.  

Cross Linking treatment is now available. Michaela and Haley are trained. Insurance companies will cover cross linking treatment and Precert will be required. We are the only practice in Gwinnett that offers Cross Linking.  

The opticians and surgical counselors have completed their 18 month sales course training. * Certification of Completion Presented to James, Lisa, Scott, Troy, Cyntya, Laura, Corinne, Kimberly, Daelyn, Destiny, Erika, Mandy, and Maddie.*  

Betty and Holli have gone a great job leading the training and have worked hard in and out of office.   

Payouts: Lasik – Kaitlyn  

Bleph  RC – Haley, Kellen /  DC – Karen, Beth, Mirnesa / Tyler – Bree, Haley, Abigail / O’Shea – Ashley 

Amy – Thanksgiving Luncheon is on Nov 12 from 11:30am – 1:30 pm. Will let you know the food details once it is all decided.  

If you signed up to receiving medical insurance quotes, please check your email. You should have received a questionnaire. Please complete by Friday.  

Joyce was out last week. Thank you to all that provided feedback. I will meet with her at the end of October to discuss.  

If you see we are running low on supplies, please tell Karen or Rebecca (medical supplies).  

Lasik –  Pumpkin Spice & Perfect Sight! Still giving away botox, PTO, and designer glasses, and now.. CANDY! Claim your Carlin Bucks for chocolate! 

Optical – If you want to communicate with opticians or Kimberly, please use the TO DO. They check the todos daily and will reach out to patients.   

Cataracts – On injections days, please put our patients in the fitting room directly and let us know. POD ¾ waiting area can get crowded on days that Dr. Modi is here.  

Oculo – Communication is great! Keep it us.   

Dry Eye – Keep using supplies in pairs. Daelyn is scheduling patients.