Dr. Richard Carlin– Welcome technician Jesse! We are still looking for more technicians, opticians, and a lab person. 

Effective June 2^nd I will not be doing surgeries in CVSC or hospital. Will continue to see OVs and Lasik.  

New YAG laser videos for all doctors. Please play the videos for the patients.  

Handling upset patients – Stay calm > Listen > Acknowledge their concern > work towards a solution. If a patient becomes abusive, remove yourself from the situation and tell a doctor or Amy. 

Myopia epidemic – Predominantly in Asian countries, but affecting Europe and USA. Technology is a possible cause, as well as the decrease of outside time in children. This is concerning because it will lead to higher chance of blinding eye disease in these people. Solutions include more outside time, Stelle lenses, and Mysight contact lenses.  

Lasik special – $1000 off procedure through June. 

Optical special – BOGO 40% off prescription glasses and sunglasses.

Lasik Payouts – Karen, Bree, Mirnesa, Jenny  

Bleph Payouts – (RC) Beth (DC) Kaitlyn, Ashleigh, Courtney (Tyler) Betty, Bree, Salma 

Dr. Nancy Huynh joining the practice. Will be in office 05/26, but officially starting June 2^nd. She is coming from Kaiser, which is a corporate facility. This will be a change for her. Help welcome her when she is in.   

Amy – As people age, they may lose hearing or other cognitive functions. Please remember to speak up if needed and slow down if you notice patients need an extra second to process information.  

If you need a new nametag, please see me today by lunch. 

Mandy – June’s Lasik number are looking promising. Techs – please run pentacams on Lasik evaluations.  

Cataracts – Deparment is good. Working with Beth to improve flow.  

Daelyn – Bleph is great. Keep up the communication for testing. We’re all a team.  

Contacts – Everything is good.  

Retina – Checkout can schedule patients for LTD. If a patient needs to schedule INJ, please find a retina tech.  

Dry Eye – Please use supplies in pairs. Let Rebecca know if we are running out of supplies. Daelyn still scheduling lipiflow.  

Optical – New brands: TAG. Fendi, and Dior. Sign is process is changing. Betty or Corinne will be walking about with an iPad signing patients in. Keep bringing patients over to optical. 

Maddie –  2 of the biggest specials running currently – 1,000 off LASIK and BOGO 40% off in optical. Communicate this to patients.

Dr. Richard Carlin– Welcome Caitlyn (front desk) and congratulations to the new grandfather – Scott!  

In desperate need of technicians – please refer people.  

*Reading of patient letters* – It is so gratifying to hear comments from patients about how nice everyone is here and how they love our practice. You are truly appreciated.  

We are making processes more efficient. Now utilizing the Next Appointment feature. This will help get all the doctor’s notes in the appointments. Patient tracking has started in POD 1 – looking to roll out to all physicians soon.  

Phone triage – Working on a phone triage to improve how we schedule appointments. Routine Vs Medical –  If a patient needs a CEX and has no problems, file routine. If a patient needs a CEX and has a complaint of blurry vision, it is medical.  

Payouts (RC) Lasik – Robyn, Hallie, Bree, Michaela, Ashliegh, Mirnesa Bleph (RC) Michaela, Mirnesa (DC) Brynna, Bree, Beth, Kellen (Tyler) Brianna, Beth  

I will no longer be doing major surgery as of May 26^th. I will still be doing laser surgery and minor surgeries in the office.  

Amy – If you ever feel uncomfortable with a patient, please remove yourself from the area and find a doctor or myself. You do not have to engage with inappropriate patients.  

Over the last few years, Optical has worked hard to improve turnaround time. Glasses are now ready for patients 5-7 days from the order date. If patients mentions their glasses are taking longer than that, please find Betty.  

Mandy – Please keep referring patients. Summer special coming in May. Crosslinking is going well. 

Dr. Modi – Happy to see patients for Valeda eval. Patients must be good candidates to have treatment.  

Cataracts -Thank you techs for your help. If light is off in our offices, we are not there. Please find another counselor. (Amy – Thank you Destiny and Daelyn for helping with testing)  

Daelyn – Can help run testing- just let me know! Keep up the good work. 

Megan – Retina and Valeda are going great.  

Dry Eye – Please use supplies in pairs. Let Rebecca know if we are running out of supplies. Daelyn still scheduling lipiflow.  

Optical – Please schedule glasses rechecks in optical’s schedule on the same day their physician is here. They will see an optician and the optician will troubleshoot and fill out the troubleshoot form, then take them to the Pod. We do not want to take a space on the doctor’s schedules. 

Maddie – Synthesia videos for surgeons on all exam room computers. LASIK video in pod 1. Procedure videos in consult room. If a video is missing, let me know. Taco truck coming May 5th from 11:30-1:30.