Dr. Richard Carlin – Welcome Abigail (tech), Angel (front office), and welcome back Laura (optical)! 

There are 5 fire extinguishers. In case of a fire, employees and patients need to evacuate the building and meet in front of the building by the street. If it is a small fire, you can use the fire extinguisher if you know how, but the first priority is safety. The water shut off is in the water closet and the gas shut off is outside. For power outages, open exam room doors so patients are not in the dark.  

Patients are all different and express their problems differently. Listen to a patient thoroughly and assess the problem.  

Eye Care America – We are seeing an increase of Eye Care America patients. These patients can receive treatment for medical conditions covered for up to 1 year. This does not include any surgeries, glasses, or contact lenses.  

Please keep schedules full. If there same day or next day appointments, offer those to patients first.  

Working with Beth to have create a system to track outside testing. If you have any ideas please reach out to Beth.  

Payouts – Lasik – Michaela, Jenny, Shelly Bleph – RC- Kaitlyn, Brianna, Holli / Dr. Tyler – Haley / Dr. DC – Hollie, Beth / Dr. Willman – Bree 

Amy – Please sign in for meetings and trainings. Training is on Wednesday next week.  

ADP – Notify your supervisor if you cancel PTO. I do not receive a notification. If you submit PTO for future days and are sick/call out before those projected days, you may have to adjust the future PTO if you don’t have enough PTO hours. You can then adjust the future days and resubmit.   

Review schedule will be in the breakroom. Reviews will be done in my office.  

Scribes – Please sign off chart when the doctor is finished. If a chart is not signed off, insurance companies have the right to take their payment back.  

Message From Daelyn – Thank you to everyone helping with testing. Yall are killing it.  

Lasik –  Thank you to employees and doctors for all your referrals. July special coming soon – Free Atlanta United or Braves tickets if scheduled. 

Optical – Betty back in office! Opticians may be in PODS talking to patients about their benefits. If someone has interest in glasses, please send them over to the boutique.   

Cataracts – Let us know if test is run own.  

Contacts (Brandi) – Thank you for helping me as I recover.  

Dry Eye – Doing great. Inflammadry is on back order, but still have osmolarity. Keep using in pairs.  

Lottie – Please tell YAG patients know they will receive a call about their benefits and fees for procedure.  

Maddie – This is the last week for BOGO 40% off sunglasses and prescription glasses. This saturday we will launch a week long special for National Sunglasses day – 50% off sunglasses. We have a frame in optical for patients to take pictures with – feel free to take and post yours too! 

Dr. Richard Carlin – Welcome Peyton. (Tech) and new grandmother – Amy, who welcomed her granddaughter yesterday.  

Over the years, healthcare has changed due to government and insurance policies. Healthcare is suffering. More important than ever to give positive experience. Acknowledge patients and listen to complaint. You will never get in trouble for doing something in the patient’s best interest. 

Ways to reduce in-office conflict: Remain calm, take a step back, listen, find resolution. If conflict still exist, seek help.  

Taco Truck is today!  

Technicians – Check eye dominance for premium cataract patients. 

Payouts – Lasik – Karen, Mirnesa, Michaela, Holli, Ashley, Scott, Kellen, Betty 

Bleph – DC- Karen, Vanessa, Brianna, Holli 

Tyler – Micheala 

Amy – We are working on reviews. Schedule will be finalized within a month.  

Lexi and Brynna will be coming back soon and technician to start next week. Still looking for front desk, techs, and optician. Referral bonus has increased to $300.  

If you place a soiled/broken chair by the storage room, please let Lorena or myself know. 

Lasik –  If you need help with testing, let me know. Happy to run test. Increase in tech referrals.   

Optical – Current promotion is BOGO 40% off. Chemistrie clips available.  

Cataracts – Busy, but doing well. Please put your initial when running test.  

Daelyn – Communication has been great. Available to help with testing as needed.   

Retina – Shortage of medicine nationwide. Let Retina tech know if scheduling a patient.   

Dry Eye – Daelyn is helping schedule Lipiflow. Please use supplies in pairs.