Dr. C:
Welcome to the new folks: Allie (technician) & Kelly (Front Office).
March is getting busier. If any issues, let me know. Want to give the BEST care.
Implemented PET (patient experience team). Mission: to make the patient experience stellar, greet patients & help in anyway; facilitate waiting time; improve patient experience.
Sat/evening appts. – convenience for patients, reserve for patients that need it. Not functioning at full capacity with limit testing, etc. Ask patients to come back during the week if possible. Make them feel like they are getting full care.
Diabetics – referring doctors not getting referral letters. Please make sure they are done. If you receive phone call from the doctor, get the letter done & sent.
Coventry One insurance – Been some confusion as to whether we are on it. Working on it – doctors on plan but Group #s not. Will get clarification – if patient calls get Amy to help.
Reviews – read some nice reviews from patients regarding their experience.
Payouts:
Dr. C – Lasik: Sam, Ashli E., Ale’; Bleph: Jessica, Ashli E., Hannah H.
Dr. DC – Bleph: Brittany B., Sam, Ashli E., Trisha
Dr. D – Bleph: Ashli E., Alex, Tiffany, Kellen
Dr. BS – Bleph: Janna
Dr. R – Bleph: Ashli E., Heather
Dr. W – Bleph: Vanessa
Amy:
Form 1095C thru the Affordable Care Act reports whether eligible and/or participated in the Humana plan; Humana sent out a 1095B.
Her favorite issue: cleaning! Michele will clean out the frig ONE TIME! Take your bags/food home on Friday. Karen will throw out anything remaining or expired on Fridays. Please clean up after yourselves.
Make sure the slideshows are running in all exam rooms while patients are waiting. Don’t leave up the eye chart, etc.
Please initial TO DOs from all departments, doctors & surgery center. Also YAGs to Trisha.
Techs when scribing put in meds for glaucoma patients.
Cataracts
Doing good. Thank you all for your help. Techs ask doctor if they can do any lens before sent to them. Lottie & Corey need help in testing when you can.
Optical
Thank you to techs for handwriting Rx when system was down.
Contacts
Have a new home & fit room. Pod 4 has a new exam lane.
Lasik
Doing good. Thanks for getting Diana for Lasik inquiries. Spring special: $400 sunglass voucher with Lasik in March.
Oculoplastics
VIP experience special in April. $500 off eye surgery – get VIP card with added bonuses. $400 off Lasik, 30% off Botox & Latisse, 25% off designer sunglasses.
Marketing
Luck of the Likes ends today. Staff – need your family Friday pics.