Dr. C:  Welcome Karley and Marsha (Front Desk) and Michaela (Concierge). Katie moved from the Surgery Center to the Business Office.

COVID news of the day! Latest from the CDC says if you have the vaccine you can still be exposed and carry the virus. Still take steps to prevent by wearing a mask, social distancing and wash hands.

Thoughts on double masking? Raise hand if interested. Interested in N95 masks? Make sure mask you wear fits properly.

Make every effort to stick to COVID schedule. Have patients in office as little as possible. Do not overbook. If there is no room ask Amy. Learn the best way to handle patients.

Schedule cataract surgery and follow-ups at the same time.

Dr. DeRosa and Yags – schedule 3 pts at 12:30 and 3 pts at 12:45 for 1:00 appointment per Kristen.

Techs and testing – make sure tests make sense so you don’t have to repeat for efficiency. Goes for all in the office.

If patient refuses to answer flu/pneumonia question tell them the government has asked us to do. Can’t force them to answer though.

If you have a problem patient excuse yourself and get a doctor to handle it.

Payouts:
Dr. C (Lasik) – Karen, Kristy, Michaela, Troy, Lorena, Ale’, Lottie, Beth; (Bleph) – Brittany and Kellen; Dr. DC (Bleph) – Allie; Dr. Tyler (Bleph) – Haley H, Michaela; Dr. Willman (Bleph) – Abigail

Use BER for Bleph referral and also put in referrals.

Amy:  Most lights are on a senor – do not turn off.

New Year – make sure you are circling MIPs.

When scheduling vision appointment write slip that goes to Marlyn to check benefits.

Discussed how phone triage works. Call person below you and last person calls back to first person on list.

TeleMed appointments. Transfer to front desk to update.

Reviews will start sometime in March.

Billing: BCBS new high performance network (HPN) is out of network for CV at this time.

Lasik:  May/June/July $400 sunglasses with Lasik.

Cataracts/Oculoplastics:  Allie moved to Oculoplastics. Bleph referral contest ends February. Surgery going well.

Optical:  Collect payment in full up front at checkout.

Dry Eye:  Heather and Erin will be dividing duties. LipiFlow is doing good.

Retina:  All well.

Pre-cert:  pre-cert Yag with Aetna Medicare 10 days out. Diabetic letter see Lottie.

Dr. C:
Last year was challenging – closed for 2 months dealing with COVID.
Pretty decent year considering: Lasik ↑14.5%, Optical ↑1%, Cataract ↓17%, Contacts ↓11%, Oculoplastics ↓45%. Saw 40,424 patients ↓19%.

New year will bring new challenges. Looking to add another doctor. Will be a year of growth.

Employees who put in many years: Troy, Brandi (10yrs); Shelly, Stacy, Hannah (11 yrs); Kristy, Cindy, Nancy (14 yrs); Enisa, Robyn (15 yrs); Lottie, Michele (17 yrs); Donna, Marlyn (18 yrs); James, Laura (19 yrs); Cathy (20 yrs); Diana (21 yrs); Lisa, Karen (23 yrs). Appreciate all your hard work!

Greatly regret Laura and Cathy are leaving us. Laura’s last day was the 22^nd, Cathy has agreed to stay on until 2/5 to train. Robyn is taking Cathy’s job, Katie (from surgery center) is taking Laura’s job. Lottie will do pre-certs. Wish them well in their new endeavors.

We are hiring concierges, front office, technicians, optical receptionist and Oculoplastics surgical coordinator. If anyone is interested see Amy. Tell anyone you know who may be interested in working at CarlinVision. Share the facebook post.

40 COVID vaccines have been given out. 2^nd vaccine will be on 2/11 or 12. Still a few more to get 1^st vaccine who had to wait because of previous vaccine. If still interested let Amy know asap. If you know of a healthcare worker or family member over 65 who wants a vaccine tell Amy and if any doses are left they can receive one.

If sick let Amy know so we can protect all to exposure.

Techs doing tests do BOTH eyes.

Chief complaint is the wait time. Going back to earlier schedule. Reinstate sense of urgency when moving patients thru practice.

Payouts: Dr. C (Lasik) – Karen $400; Bree, Michaela $200; Ale’, Mirnesa, Millie, Brittany, Angel, Bethany $100. (Bleph) – Brittany $120.
Dr. DC (Bleph) – Sabrina $180; Lottie, Karen $120; Erin, Bree/Holli $60.
Dr. Tyler (Bleph) – Allie, Bree $60    Dr. Willman (Bleph) – Lorena $60.

Dr. DC:  Thank you for the last year. Awesome job, greatly appreciated.

Dr. Tyler:  Do not leave previous patient’s chart up in exam room.

Dr. Willman:  Let’s hope for a smoother 2021.

Dr. Modi:  More retina referrals please.

Amy:
Bizarre year. Never seen anything like it. Appreciate your hard work.

Follow the template. Do not change spots.

401K enrollment/changes need to be in before Friday, the 22^nd. Go the John Hancock site to plan for your retirement!

Calling in! Step 1: If out (not for COVID) call your supervisor between 7:00-7:30. Step 2: Call the office at 8:00. Upon return fill out PTO form and put in Amy’s box.

PTO policy will be put into all employee mail folders. Manual is in Amy’s office and also on the CarlinVision intranet. *It is your responsibility to manage your PTO! Any hours remaining over 80 must be used before end of March.

Holiday/PTO hours do not count against overtime. Use full hours scheduled.

Do your scheduled bathroom duties – getting slack.

Megan: Bleph referrals contest going on thru February.

Lasik:  Luck with AT&T employees – get the word out!

Optical:   Cynthia training for other optical duties. Looking for an Optical receptionist.

Dry Eye:  Do not use Lipiflow room for testing. Send referrals to Allie.

Retina/contacts:  Doing well.

Lottie:  Watch Rx prescriptions – wrong instructions/dosage being sent in.