Office Notes August 2021

Dr. C:  Dr. DeRosa would like to say something. Over the next month he will stop seeing patients. It’s been an honor and privilege working with the doctors and all of you.

Welcome Angelina and Marissa (front desk), and Lorrie Ann (concierge).

Still need more staff. If you know of anyone let Amy know.

2 new docs starting next month. Dr. Casey O’Shea beginning of Sept. and Dr. Matthew Floyd end of Sept.

COVID – Delta variant increasing. New variant Lambda coming. Back to COVID protocol with 1 patient allowed in a room unless help is needed for disabled, elderly or pediatric. All patients and staff need to wear mask that covers nose. If you see patient not complying let them know it’s mandatory.

Bathroom/kitchen duties. Keep bathrooms and kitchen orderly and clean. Toilet paper and paper towels in their holders. Do your specified duties and all watch even if you are not assigned.

Office philosophy – advanced eye care with a home-town touch. Patients are our reason for being. Practice needs a reason to make them come here. Provide service no one else can.

Contacts, surgical counselors – see if you are needed anywhere before you leave for the day.

Optical consultant will have a report for us soon.

OSHA – rest will be in Sept. meeting.

Amy:  Emailing Rx – do not use back copier for this. Only use secured email sources, contacts and optical.

Faxing – use fax cover sheet with your name. They are in the drawer to right of copier.

Angel leaving end of Sept. Haley, Brynna and Daisy will work with retina. Send ToDos to RTA.

Lasik:  Booked thru August. Up to $1000 off special thru August. Diana back on 17th.

Retina:  Send referrals to Haley, Brynna and Daisy.

Oculo:  Visual fields – 3 blocks (levels) down for insurance to approve.

Contacts:  Pink sticky notes have only 1 box checked.

Dry Eye:  Reach out to Heather for LipiFlow treatment.

Pre-cert:   BAT and vision needs to be worse than 20/50, all Aetna pre-cert for cataract surgery.

Office Notes July 2021

Dr. C:  Welcome new techs Cristina & Colby.

Congrats to Mille who is now the Back Office Supervisor.  See her for schedules, supplies, grievances, etc.

Heather is now the LipiFlow Coordinator. Lipiflow available for all docs so refer patients to Heather for procedure explanation.

Been in pandemic for over a year now. New variant with increase in cases. Two patients at CVSC tested positive. Cannot loosen mandates at this time.

New compulink layout – changing over next month. One they will support. (1 layout).

Lasik seeing a lot of patients. Stressed for time. Dr. C has to make temporary changes in his schedule. Schedule routine eye exams in Oct/Nov or they can see others docs sooner.

Surgery schedulers for cataract – schedule 1 day, 1-2 week follow-ups at the same time as surgery. Premium patient gift bags have in pods for all docs in advance.

OSHA will be postponed until August meeting.

Scoops ice cream truck coming Tues. July 20th 11:30-1:00. Enjoy!

Payouts:  Dr. C (Lasik) – Ale’, Brandi, Stacy, Bree, Courtney, Hallie S., Karen, Naomi, (Bleph) – Naomi, Alex

Dr. DC (Bleph) – Jessica, Bree; Dr. Tyler (Bleph) – Bree, Galina, Ale’, Ashley CVSC; Dr. W (Bleph) – Haley H.; Dr. D (Bleph) – Shelly, Millie

Amy:  Give patients the CarlinVision Experience! Techs introduce yourself, wear name tag. Optical listen to your patients. Make patients feel warm & special.

Kudos to Hallie S. for helping Lasik, Diana for staying late with femto issue, front desk for helping fill in gaps.

401K changes or participation forms in by Tues. July 20th.

Aflac open enrollment in August.

Still hiring – need more techs. If you know of anyone who might be good for the position tell Amy.

If you’ve been vaccinated for COVID elsewhere let Amy know.

Lasik:  Make sure delivered stuff gets in the refrigerator/freezer when it arrives. Lasik surgery/pre-op cancellations – notify Lasik. Alex named the top employee referrals so far – Karen (8), Ale’ (7), Michaela (4), Lorena (3), Brandi (3), Stacy (3).

Cataracts:  Busy, Destiny is doing well.

Oculoplastics:  Send Allie referrals.

Optical: Been busy. Using ABBverify to check insurance in advance.

Contacts, Dry Eye:  Good.

Retina:  OCT – highlight patient name before scan.

Pre-cert:  Lottie – refraction tab, put best corrected vision in subjective.