Dr. C:  Welcome Alexus (technician). Congrats to Ashleigh, Kellen & Hallie certified on the Zeimer Z4.

Review of 2021 – good solid year. Back to where we were in 2019. 2020 was weak. Optical á 20%, Cataract á 22%, Lasik had most since 2003! Saw 46,897 patients á 6,000 from last year. A huge thank you to everyone.

Hardship pay of $300 will be distributed 1^st of February.

Focus on quality this year. Better service to patients in all departments. Want to make us a stellar practice, including training. Open at 7:45 two Tuesdays at month. Start patients at 8:30.

Reviewed staff needs – working at 70% capacity now. Need to get staff to full levels. Bonus to refer someone now $325. Looking for phone receptionists, front desk, techs, back office. Offering competitive jobs, salaries, etc.

Looking forward to an interesting year with good changes.

Wonderful to see Nancy back in the office.

Payouts:  Dr. C (Lasik) – Brandi/Stacy, Karen, Kellen, Mirnesa, Daelyn, Courtney T, Ale’, Haley, Kimberly, (Bleph) – Ashleigh, Kimberly, Bree, Kellen; Dr. DC (Bleph) – Michaela, Daisy, Miranda; Dr. Tyler (Bleph) – Bree, Karen, Ale’; Dr. Floyd (Bleph) – Haley

Dr. DC:  Awesome year!

Dr. Thornhill:  New year – let’s go!

Dr. Tyler:  Appreciate all your hard work.

Dr. Willman:  Schedulers – put patients in for compete, or medical, or referral to minimize confusion.

Dr. Modi:  Thank you to those who stepped up and helped out.

Dr. O’Shea:  New techs doing a great job and with training.

Dr. Floyd:  All are fun to work with and been a great year.

Amy:  Have until Wed, Jan 19^th for 401K enrollment or changes.

When in office look professional. No winter coats at front desk. Wear name tags!!

Calling in – techs call Millie between 7:00 and 7:30, then call office. Optical their managers. Rest call Amy.

New Indirect in Pod 2 Rm 4. Leave buttons on during the day.

Skype is not protected, use patient acct#, not name when discussing a patient.

Fun News!  On Tues., Feb. 22^nd Tex’s Taco truck will be here. Always a treat!

Monday payroll – Amy out so get your timesheet to her on Thursday. Clock in/out Friday as normal.

Read a positive letter from a patient saying good things about our practice.

Cataracts:  When scheduling evals, after DOC schedule put in CON schedule also. We miss you Jessica!

Lasik:  Employee referral contest in March. Let us know your thoughts on prizes.

Oculoplastics:  Glad to be back. Karen, Bree & Michaela had top referrals last year.

Retina:  Keep sending referrals.

Katie (insurance):  Statements with hold dates are not going out to patients. Let us know why.

Dry Eye:  Thanks for referrals. Remember to tell patients no drops 2 hours before evaluation appointment.

Karen:  DO NOT throw away soap dispensers in employee bathrooms. Please refill them. Refill container in her office.

Dr. C:
Welcome to December. Busy time, working hard, pitching in where needed. We recognize & appreciate it! All will receive hazard pay of $300 end of January.

Still need front office & tech staff. $300 bonus if you refer someone to apply.

Drs. Floyd & O’Shea not here – meeting with Georgia Retina.

Thank you to Scott, DJ, Nadia & Nancy for decorating office.

Welcome Makenzie (tech) & Karishma (front office).

Waiting list – Karen says going ok but patients want specific day & time which we can’t accommodate.

Still option of adding more hours if needed.

Christmas – organizing luncheon for Wed., Dec. 22^nd.

FDA approved Vuity daily drop for presbyopia. Improves reading ability for 6 to 10 hours for those 40+. Don’t know price or if insurance covers. If interested in trying let doc know. Patients will be asking about it also.

Payouts:
Dr. C (Lasik) – Karen, Michaela, Brandi, Stacy, Mirnesa, (Bleph) – Erin, Mirnesa, Ashleigh; Dr DC (Bleph) – Bree, Karley; Dr. Tyler (Bleph) – Karen, Ashleigh, Erin, Heather; Dr. Willman (Bleph) – Michaela, Ashleigh; Dr. Floyd (Bleph) – Millie

Dr. DC:  Thanks again to all for their efforts.

Dr. Thornhill:  Give Brandi contacts appointments to schedule. Will write a script to explain refraction and one to help schedule patients for complete vs. problem.

Dr. BS:  When scheduling for dry eye – no drops 2 hours prior to exam. Get Erin or Vanessa to explain LipiFlow treatment if needed.

Dr. Willman:  All doing great job under the circumstances.

Amy: Thanks to all you helped me during the last 3 weeks. Appreciate your support.

End of year – if moved or need to make change see Amy for payroll/W2.

January is open enrollment for 401K. Eligible if here since Dec. 2020. Signage will go out, booklet & website available when you enroll.

Keep up with your bathroom & kitchen duties. List in breakroom.

Max of 5 docs on schedule per day. Let Amy or Karen know if more.

Brittany is working from home Monday-Wednesday doing tech calls and prior authorizations.

Cataract:  When scheduling cataract evaluation, also put in consult schedule. Print IOL master with numerical values. If door is closed, knock to let us know chart is in door.

Lasik:  Keep sending patients. Lasik evaluation can be done with complete exam.

Oculo:  Going great.

Optical:  Thank you Troy for decorating and to those who pitched in to help.

Pre-cert:  Aetna now requires 14 day out for YAGs.