The ultimate purpose of our work in this office can be stated in three words: TO HELP PEOPLE. Our patients ask for our help and we must provide service to them when it is needed. This office has to have operating policies and rules to aid in reaching that objective. Every member of the health care team must understand that the objective is more important than the rules themselves. If a rule appears to interfere with the goal of helping people, then it must be questioned. These changes and exceptions are matters which should always be discussed with the doctors or Practice Administrator.
Many of the rules and policies of this office are intended to build the confidence a patient feels in the doctor and other personnel who work in this office. A strong doctor-patient relationship is a must if the patient is to receive full benefit from the doctor’s services. The patient must feel sure that he/she can talk freely to the doctor, that the doctor is knowledgeable and conscientious, and that the office is well managed. Only if these attitudes prevail will the patient be likely to take the doctor’s advice and do his/her part in following through with the treatment plan. You play an important part in building this confidence by being cheerful, friendly, tactful, neat, capable, and industrious.
Another important principle governing the rules and policies of this office is that the doctor’s time is the most valuable resource of this office. This resource must be used carefully if sufficient health care is to be made available to all who need it. Regular attendance and punctuality are, therefore, absolutely necessary in this office. You must do everything possible to help the doctor use their time effectively. If problems arise, efforts must be made to solve them without interrupting the doctor while he is performing his duties. This will eliminate extra stress. We expect you to show initiative in handling problems.
Working together as a team, we can provide the ultimate in service to the patient and have an efficient and cheerful place to work. We hope you are ready to make your contribution to this most worthwhile goal.