We wish to extend a sincere and hearty welcome to you from all of us at CarlinVision. If you have not worked in a medical office before, you will note that this is completely different from other types of offices or companies. Do not be afraid, awed or overwhelmed.
Starting out with anything new can be difficult and frustrating, but everyone on our staff who you’ll meet once started out the same way. We understand if you’re a little nervous at first, and we’re here to help you get off to a great beginning. If you are in doubt about anything, ALWAYS ASK. Since many things are happening, keep a small notepad with you at all times so that you can write down your questions while they’re fresh in your mind. This can also be used to write down the explanations or answers when necessary.
You should arrive each morning at your assigned time. Always be neat and well groomed. Be conscious of your telephone voice and address patients by title and last name (not first name) whenever possible. Good manners and a nice smile are things that a patient remembers. YOU are now an important representative of this office. Quickly learn your way around the office, and learn the name of each of your fellow staff members. To help you learn your fellow staff members, we have created a picture book located on the bulletin board in the back office. Please review and familiarize yourself with everyone.
The potential for learning and increasing your skills is unlimited. DON’T RUSH. Learn the simple basics of running this office as efficiently as possible. You are going to make some mistakes at first. We will be surprised if you don’t. Don’t be discouraged by your mistakes, but learn from them so that you don’t need to repeat them. The simplest duties can seem enormous when times are hectic or when you are confronted by impatient patients. Develop your own system for handling the routines, and always remember that you are doing all that is humanly possible in a given situation. There is NEVER a reason to “lose your cool” or to be impolite or short with patients or other staff. If you feel yourself in that situation, ask someone to relieve you while you go to a quiet area to “calm down.”
Be patient with everyone, especially with yourself. Always speak with a warm and friendly tone of voice. Treat each patient with the same respect and warmth as you would to a family member….. and remember SMILE, SMILE, SMILE.
Remember, you have been chosen to be part of our staff because we see in you many special qualities that will contribute to the success of our practice. Try to aim everything you do toward assisting us in providing the highest quality of eye care for our patients.