Category: Miscellaneous

Office Meeting Notes

Dr. Richard Carlin – We are in the busy season. For new patients, make sure we are listening to their complaint and schedule appropriately. Ask questions.

How can you enhance the CarlinVision experience? Be respectful, efficient, and empathetic.

Attire – Look professional. Name tags should be on at all times. Clothes should be pressed. For counselors, jackets are part of your uniform.

Our CarlinVision celebration will be January 10^th at Little Gardens in Lilburn. The party is local. We hope everyone can attend.

SLT Glaucoma Treatment now offered. Technicians can schedule SLT at CVSC. Studies show SLT works for 75% of patients and can last approx. 3-5 years without damaging the eye.

*** 7 Reasons to purchases glasses from us**

Payouts

Lasik Payouts: Betty, Bree, Mirnesa

Bleph   (RC) – Holli, Kristy, Kellen (04) Kaitlyn, Brynna, Bree (011) Vanessa, Diana (012) Claire

Amy – Update on Stanley (vending machine) – He has a tumor and is not doing well. If interested in the machine, please see Karen.

We started a new notification platform and merchant service this week. Thank you to everyone who is working on getting this set up and working with us as we figure everything out.

Another change coming in January. We will be switching from Heartland to ADP. It will be more user friendly. Be on the look out for more information soon.

As the weather is changing, please dress appropriately. Techs – wear your jackets if needed. Everyone else please bring a sweater. No sweatshirt or jackets are allowed.

Maddie – Tree decorating & pizza will be Tuesday December 3^rd. Looking for volunteers to help. Please sign up in the breakroom. 

Optical –  Thank you for everyone’s help signing patients in. Still running our special – 40% off multiple pairs

Lasik – Continue to pass out CarlinCash for candy. Prize winners are Mirnesa, Vanessa, and Betty.

Cataracts – If patients have questions about surgery dates and availability, please transfer them to us. Add CATEVALS to counselors’ schedules.  

Oculoplastics –  Numbers are up. Shout out to Bailey and Bree. Evaluations are free. Make sure to ask patients if they are interested in a free eval.

Dr. Richard Carlin – Welcome new hires Avery, Bailey, and Tehya.

We want patients’ expectations to be met. We should be compassionate and empathetic towards patients. Listen and give patients full attention so we can provide thorough exams. If a patient asks you as questions you are unsure about – that is okay. Let them know you will find out the answers to their questions.

We are entering the busy season. Dr. O’Shea will be out on maternity leave and other physicians may be out on vacation. It is okay to get patients in now rather than later. Please fill the schedules. If a physician’s schedule is running into the lunch hour, please see if someone can go to lunch early.

Take a look at your work stations. Please declutter and clean out areas.

Bring up bleph to patients. Some patients are shy or embarrassed. Let them know we can take care of their droopy lids for them.

Payouts

Lasik Payouts: Michaela, Betty, Brandi, Stacy

Bleph (RC): Bree, Alexus (DC): Jenny, Kaitlyn, Michaela (Tyler): Michaela, Karen

We are considering a holiday party on January 10th. Taking a poll to see if majority is interested.

Amy – If you got married or need to change deductions in your W2, please come see me.

Name tags are part of your uniform. Let me know if you need a new one.

We will be open the day after Thanksgiving. Hours to be announced.

Excited to announce we are switching from Solution Reach to Eye Appoint. We will now have online bill pay and online scheduling options. Patient Registration and 2 way text will also continue.

Dr. David Carlin – Technicians, please check patient’s plan. We are looking for certain diseases and tests.

Optical – Please send patients to have their prescriptions filled! If you see a patient has Eyemed or VSP, send them over to see what they can get with their insurance. 50% off lenses with purchase of frame is currently going on.

Lasik – Carlin cash still available. Turn in your cash with your name, patient’s account number, and their evaluation date. You will receive a full size candy bar.

Retina – If a patient needs an injections, please call one of Retina’s techs to schedule.

Dry Eye – Please let Salma know if using supplies. If referring a patient to Dr. Bennett-Sims, please specify if it is for Dry Eye.

Cataracts – Call us to help with testing. We are happy to help.

Oculoplastics – Please call me to look at testing. This will prevent us from having to call patients back in for any reason. Call me if a patient has any interest – I’m happy to speak with them.

Maddie – If you have an IT issue, please let me or Millie know. Equipment/tech specific related issues can go to Millie, general tech issues can go to me. We will try to fix it ourselves or manage the situation with Alex and John if needed.