Category: Miscellaneous

Dr. Richard Carlin – Welcome Brianna (front desk), Salma (tech), and Ester to technician from front office.

We are always looking to do better and continuously make changes for the benefit of our patients. Part of these changes will include optional masks for patients and staff and bringing back the coffee stations. Effective Monday we will have coffee and muffin/cookie stations. In order to make this work, there are more people on the kitchen and bathroom duty list. If you use PTO or call out, you are responsible for finding someone to cover your duty.

There is a shortage of contact lens solution. Please leave the samples for the patients. If you see a patient taking a bottle, please remind them to leave it on the counter for all patients to use.

The contact lens fit room is not for personal use. If you happen to be using the room, please do not leave any personal belongings behind.

Fitting fee form must be filled out by patients. Please bring patients to Stacy or Brandi if they are interested in contacts.

There is no smoking or vaping allowed in the office.

Payouts – Dr. RC (Lasik) Bree, Karley, Allie, Gem, Michaela, Karen. (Bleph) Alex, Kristi, Gem, Hallie, Ashleigh, Michaela, Courtney.

Dr. DC – Camila, Gem, Michaela, Daisy, Holli, Destiny, Kristi.

Dr. O’Shea – Kristi.

Dr. Willman – Brynna, Daisy, Karen, Gem.

Amy – If you need a magnet for your bleph button, please come see me.

MIPS results were not as great as expected. Beth will have copies of MIPS PowerPoint available to techs if needed.

There has been an increase in glasses checks. If a patient has a complaint about their new glasses, they must see optical first. The opticians will help get them scheduled with the physicians if needed.

Please listen to patients when scheduling. Medical issues should be scheduled accordingly and not in “CEX” slots. Include notes for techs when scheduling.

Diana – Seeing a great response for the Lasik special. Lasik is $800 off through April.

Allie – Bleph contest is going great. First team to get 10 referrals gets lunch on CarlinVision.

Maddie – Everything is going good. Thank you to everyone who interacts and shares our social media to help with exposure.

Cataracts – If patients could be scheduled on both the doctors’ schedule and our consult schedule, that would be helpful.

Dr. Richard Carlin – New year. Welcome Elaine and welcome back Avril and Lexi. Dr. Tyler is doing better. We are expecting her back in the summer. 2022 recap: We saw 47,000 patients. 1% up from 2021. Lasik down 13%, Bleph down 30%, Optical down 5%, Contacts down 5%, and Cataracts down 10%.

Our goal is efficiency. We will continue to train and increase staff to improve patient experience. Price increases due to inflation. Refraction and surgery costs have increased effective now.

Office party this Friday, January 20th. Masks will not be required. Please do not come if you have symptoms or have been exposed.

Payouts – Dr. RC (Lasik) Karen, Ashleigh, Brandi, Stacy, Millie, Ale’, Camila, Courtney, Michaela, Gem, Olivia, Bethani, Hallie. (Bleph) Brynna, Destiny, Ashleigh, Kellen, Mirnesa, Karen, Kristy, and Hallie.

Dr. DC – Olivia, Vanessa, Hallie, Daisy, Ale’, Kristy.

Dr. O’Shea – Michaela

Dr. Willman – Holli, Ale’

Dr. Bennett- Sims – Getting positive feedback from patients all the time. Compliments are for all departments. Everyone is doing great.

Amy – If you got hired Dec 2021 or prior you are eligible to participate in 401k. If you are already enrolled, you can make changes. Please fill out form and return by January 27th.

Both phone lines come through the same way. Please answer as if it was the main line. “Thank you for calling CarlinVision. This is ____ speaking.”

When scheduling, listen to patient’s complains so they are scheduled appropriately.

If you have a CarlinVision email, please do not click links from unknown senders.

Bathroom/Kitchen Duty – You are responsible for doing your duty or finding a replacement if you are not here. Everyone should clean up after themselves or stock bathrooms as needed.

Allie – Top 5 bleph referrals – Ashleigh, Karen, Michaela, Hallie, and Bree. New contest for March and April. Everyone has a chance to win. 5 teams. First team to 10 referrals gets a free lunch.

Maddie – Looking for new marketing team members. If interested, sign up sheet is in the break room.

Dry Eye/Cataracts – Please call counselors for cataracts or Kaitlyn, Vanessa, or Alexus for Dry Eye scheduling questions.