Category: Meeting Notes

Dr. C:  Welcome Audrey (front desk).

The CarlinVision Experience! Where name CarlinVision came from. It is Dr. Carlin’s Vision. Firmly believe that a physician is a noble profession. Should provide a certain experience for our patients who are not a product to sell to. They should experience a personal, confidential, UNIQUE visit. We are not a clinic. All staff needs to make patients feel special. We are not about the money but to make patients’ lives better.

COVID mask situation – We are a healthcare facility so both staff and patients need to wear masks in office. If employee is in an enclosed office with a door you can remove but need to wear outside of office. Ask patients at CEX if they had COVID, COVID vaccine, along with flu shot.

If scheduling an appointment ask patient if they have been referred and put in schedule.

Cataract surgery patients – when in for follow-up on 1^st eye, if 2^nd eye is scheduled do not need to see a counselor. Put professional component for IOL master in for 2^nd eye. If 20/40 put bat in. Refraction needs to be less than 6 months old. Aetna Medicare needs a 10 day pre-certification window.

Refer to surgical counselors for surgery and put exact procedure in plan.

More tests are not being run properly. Make sure techs are getting good tests, if not repeat. Look for errors, false negatives. Make sure patient’s chin & forehead are in the proper position.

Payouts:  Dr. C (Lasik) – Karen, (brow lift) – Karen; Dr. DC (Bleph) – Lexi, Sabrina, Karen, Daisy, Ale’; Dr. Tyler (Bleph) – Bree, Karen, Stacy, Lorena, Lexi; Dr. Willman (Bleph) – Karen, Millie; Dr. DeRosa (Bleph) – Haley H

Amy:  Good job on referrals!

Storage unit beside us – new manager – leave 6 parking spots open by front door – trucks are having trouble maneuvering.

Patient paperwork – medical history helps us better care for patients and other forms for filing insurance. Help patients to understand.

Appointments that need benefits checked – fill out vision form and give to Marlyn. Important!

Medication tab – Hannah is working with Compulink to fix issues, nothing definite yet, hang tight.

Surgery:  Good, send cataract evals to them to schedule.

Lasik:  Get more referrals like Blephs. If you need help in talking with patient ask them.

Optical:  Kimberly moved to optical receptionist. Cynthia in training to help opticians. Refraction needed to meet with an optician.

Contacts:  Good.

Retina:  Busy.

Dry Eye:  More techs trained, ready for LipiFlow and BlephX procedures.

Dr. C:  No new hires – still looking for front office, techs, administration positions.

Conversation with Thomas Eye Group on increasing value of their practice and revenue. We are centered on patient care, not revenue. Different focus – always the patient.

A shout out to our concierges who are doing a great job. Thank you Michaela, Courtney & Kaitlin. They are the 1^st smiling faces our patients see.

Want to increase usage of LipiFlow & BlephX. Doctors can now prescribe treatment without going thru Dry Eye. Train more techs on LipiScan.

Payouts:  Dr. C (Lasik) – Michaela tech, Lorena, Cindy. (Bleph) – Kristi; Dr. DC (Bleph) – Michaela, Bree, Karen, Allie; Dr. T (Bleph) – Michaela, Abigail, Kellen, Bree, Cindy, Galina; Dr. W (Bleph) – Bree, Allie, Millie

Dr. DC:  Word of caution on speeding thru school zones in area – they are monitoring. Per Amy watch undivided highways also.

Dr. BS:  Allergy season aggravates dry eye. OTC drops recommendation – Pataday. Focusing on Sjrögren’s also.

Dr. W:  Call back on Betimol, change to Timolol. Episodes of patients at end of exam asking what about testing for Plaquenil. (Not part of routine exam) Should catch on med list. Schedulers – if patient referred for a problem or calls in for a problem, not a routine exam.

Dr. M:  Business is ramping up. Added ½ day on Friday. If Retina refers patient for cataracts, send to cataract dept. to schedule.

Amy:  When applying with CareCredit for patient ask if they want authorized users added.

CarlinVision cloth masks are available in Donna’s office to wear over medical mask.

Breakroom is for quick drink break, get in and out. No hanging in groups. Safety issue. No food or drink in pods and patient areas. Remove cups on counter at end of day. Make coffee and clean up if needed. If you didn’t drive here and need a place to safely eat your lunch see Amy.

While doing payroll noticed arrival times. Make sure you are clocked in at your scheduled time.

Received email from patient Natalie Hartwell who stated she was a problem patient but thanked Brandi for her great customer service on getting her a replacement contact lens.

Megan (surgery):  Doing well. Winners of the Bleph contest are Bree & Michaela who receive a $50 gift card to TJMaxx. Full list will be in breakroom.

Alex (Lasik):  $400 sunglass special continues thru May.

James (Optical):  Docs please don’t tell patients we can do something in optical that we can’t, ex: buff out scratches. Send them to us so we can find a solution.

Troy (Optical):  Thank you Dr. C for your comment focusing on patient care.

Angel (Retina):  Shout out to the Retina team and those who helped. Thank you.