Category: Meeting Notes

Dr. C:
Good Morning! Welcome back. Did everyone have a good Summer?
Welcome to our new employees: Ana, Keeli, Rachel, Jessica and Erin.

End of the year rush is starting. Patients will want to use up their insurance deductibles, etc. It will get stressful but try to keep a positive attitude. Routine checks can wait until January.

If you don’t know the answer to a patient’s question it is ok to say you don’t know but you will get them an answer. Do not make up something.

There will be options for the Christmas party. A form will be handed out to everyone with 3 choices – Friday night, Saturday night or No party. There will still be a ½ day off no matter the decision.

Megan wants to increase Bleph numbers. If a patient is interested or looks like they may be a candidate, send them to Megan for a consultation. Same for Lasik, send interested patients to Diana.

Lasik surgery days are changing  to the 2^nd and 4^th Thursday morning of the month starting in October.

Office meeting will be 2^nd Friday of the month starting in October. Check white board for notes.

Patient reviews – Techs, if you see a happy patient please ask for a review of their experience. Doctors also. There are review cards to hand out for Yelp, Google, Healthgrades (for doctors). See Marketing for them. They can also put a review on our Facebook page.

Cell phones – starting in October no cell phones will be allowed when working. Put them in your locker or purse.  The situation is not working well and is inconsiderate to your co-workers and the patients. Let your family and friends know to call the office if they need you and someone will let you know.

Payouts:
Dr. C (Lasik) – Kellen, Ashley Gilmore, Cindy, Kristy, Mandy, Karen, Scott, Alex, Ale’, Ashleigh Gordon, Allie, Kimberly; (Bleph) – Mandy, Lauren Y, Shannon; (Raindrop) – Jessica H
Dr. DC (Bleph) – Allie, Jessica H, Kellen, Megan H, Shannon, Karen, Brittany, Lottie
Dr. Tyler (Bleph) – Vanessa
Dr. Willman (Bleph) – Kellen, Ashley Gilmore, Millie, Allie, Alex, Janna, Sam Read More

Dr. Carlin:
We as a practice do very well at making people happy. When people write reviews about us the bad reviews stick out. It really helps us to know where we need improvement though. Would love to see no negative reviews.

If you google us most reviews are very positive but some are not. Yelp reviews say slow as Christmas, receptionist was rude and did not accommodate me and did not let me get the words out of my mouth that I had problems. They were too busy.

We need to remember the customers are the reason we are here. We need to work on some things. Need to say thank you to the patients and be more accommodating and nicer to people. We have to bend over backwards to make each patient’s experience special.

No meetings in July and August

Ransomware is when files are hijacked and we must pay money to get files back. When using internet don’t open any suspicious emails or ads or download anything.

Techs- great ideas when you go into the medication list and it lists discontinued medicines to remove those to avoid confusion.

When getting late in the day and there is a patient in optical just need one checkout person – the rest can go home.

July Lasik Special – Christmas in July $800 off ($400 off per eye). Christmas trees in office with ornaments for reminders.

Payouts:
Dr. C (Lasik) – Karen, Ale’, Kellen; (Bleph) – Brittany B, Ashleigh G, Mille, Megan H, Mandy
Dr. DC (Bleph) – Neely, Kellen
Dr. W (Bleph) – Kellen, Alex, Jessica & Kellen Read More