Category: Meeting Notes

Dr. C.:
Good Morning!

Been busy, working hard, all doing a good job.

Problem patients – please note what the problem is.

Chronic issue with wait times. Think about ways we can improve.

Complicated patient problems – talk to doctor when scheduling patient so as to allow more time and not bog down schedule.

Thank you for only scheduling Lasik patients in the morning the day after Lasik.

MIPS: Glaucoma – document looking at optic nerve yearly, don’t just put number. Diabetic – comment on retinopathy/macula, etc. Report diagnosis in chart yearly. Tobacco – ask and document yearly.

Dr. Bennett- Sims:
TrueTear device to increase volume of your own tears for several hours.

BlephX lid cleaning device coming in the future.

Recommend LipiFlow for chronic blepharitis, chalazions also, as well as dry eye.

Amy:
Road work starting on 124. If issues around building on Sat., let road crew know we are open.

Aflac on Aug. 21^st 11:30 to 1:30. Sign up in breakroom. If here 90 days, you are eligible.

IT – set times are 1^st and 3^rd Tuesday of month. Simple things can wait until then. Put on list in Donna’s office. PCs or printers down, let Amy know.

Don’t open email attachments from people you don’t know. Can cause a virus.

Patient portal – patients/family cannot share an email address.

Ask for email addresses again. Many opted out with Kiosk.

Keep volume down when exiting for lunch in business area. They may still be working or on phone. Keep down in pods also.

Breakroom – CLEAN UP AFTER YOURSELF! Load dishwasher, etc. Do your assigned coffee duty.

Technicians – if issue with scrubs such as tears/holes let Amy know. Replace shoes when worn.

COA/COT techs – Academy Chicago in Oct. – let Amy know if you want to go so she can purchase airline tickets.

Per Enisa – remove your extra dishes in the kitchen cabinets so there is more room.

CL trial lenses – return to contacts, do not leave in pods.

Megan H, Kathy, Diana, Megan M: All good. Oculoplastics doing very well this year.

Cataracts: Doing good. Gifts for premium patients have names on tags. Make sure you give to appropriate patient. When you put patient in consult room for cataracts let the counselors know.

Optical: A lot of patients asking for drops. Do not have them in optical. Patients paying online for glasses, will discuss with Cathy on how to know they did.

Kristen: Going well. Still waiting on façade construction. Has been approved with city.

Marketing: Bleph special $600 off cosmetic thru September. Rebates in contacts.

Dr. C:
Good Morning! Breakfast is for everyone for doing a good job. Thank You Dr. Carlin.

Welcome to new technicians Alisha, Brittany and optical receptionist Avril.

MIPS results from 2017 – did a good job, docs will get bonuses. Thank you to the business office also.

When scheduling patient with a problem put what the problem is, ex: red eye, pain, etc.

Diabetic retinopathy patients – need to do a letter and code correctly.

Testing – circle charge for test.

Make a special effort to look presentable at work. Reflects on the practice.

When scheduling patients on Lasik Fridays, do not put between 9:00 and 10:00.

Front desk – patients over 50 with glasses send to browse optical while waiting. Patients under 50 with glasses/contacts ask if they would like a Free Lasik evaluation.

Received a bad review on Yelp. Patient heard a discriminatory joke from doctor. Dr. C very upset. Effective today there is a no-tolerance policy regarding racial, sexual, gender or religious discrimination in the practice. Not trying to infringe on your personal views, but office policy will stand and result in immediate termination.

Dr. Bennett-Sims:
Allie Garner is the new Dry Eye Coordinator. She is excited for the opportunity. Docs – if any patient is interested in dry eye care grab Allie.

Dr. Willman: Thank you to Nancy for having tools available and fixing things. Gave a tool box gift full of candy.

Amy:
Please put your T-shirt size on meeting sign-in sheet. Office will be giving one to all who wants one. Thank You Dr. Carlin.

If you haven’t already, put yourself in Compulink for future office notifications. Optical and contacts use it now for texting patients when their orders are ready.

Breakroom – clean up after yourself. Put dishes in dishwasher, wife off the table.

Bring your own change for snack machine. Do not use petty cash to break large bills.

Thank you to the techs for doing a great job covering the pods when we were short-handed.

Lasik: Do not need to be here for a complete to get a free Lasik evaluation. Christmas in July special thru end of the month, spots available for the 26^th. If no more room and they schedule in July, will honor in August.

Cataracts, Optical, Front Desk: Doing well.

Contacts: No comment.

Megan H: Techs – call front desk when leaving.

 

Payouts (Lasik & Bleph):
Janna, Mirnesa, Brittany B, Alex, Karen, Marlyn, Ale’, Kimberly, Jessica H, Taylor, Troy, Cindy, Chelsie, Megan H, Ashleigh G, Miranda, Hannah, Holli, Kristy, Kellen, Laura, Millie, Lauren Y, Ashley G, Morgan, Anna, Allie, Jessi, Jessica M, Alora, Kristine, Rachel