Category: Meeting Notes

Dr. C:
Good Morning!

We are a peculiar practice. One of the largest but functions as a small practice with a home-town touch. It is important we let patients know that we are concerned about their individual wants and needs. We are falling short a bit. Shared some examples.

OCT is gone. Demo unit from Zeiss in next week. Also a demo unit from OptiVue and one other.

OSHA will be next month.

Payouts:
Dr. C (Lasik) – Kimberly, Ale’; (Bleph) – Lottie
Dr. DC (Bleph) – Selena, Haley

Lasik referral contest: (over May 31^st)
Winners chose cash – Karen $300, Kimberly $100, Ale’ $80
Consolation prizes (mini bundt cakes) – Kristi, Stacy, Cindy, Haley, Lorena, Ana, Donna

Amy:
401K open enrollment for new employees or changes next month (July).

Put messages in chart, sign messages, shred old message books.

Must sign in for office meetings. Sign in sheet is on counter.

***Replenish bathroom/kitchen supplies when out or low. Applies to all as well as those with assigned duties. Let Karen know when we are out of something.

Megan (techs):
Still looking for techs. When scheduling office procedure let Megan know so she can have it covered. Make sure you do pre-certs with your initials. Technician appreciation dinner Sat., June 15^th @ 6:00.

Hannah – Visual field has slot for remote, please put in correctly.

Summer specials:
Optical – 30% off everything  June only
Oculo – $500 off ($125 off per lid) June & July
Lasik – $400 off ($200 off per eye) + $400 optical voucher June & July

Cataracts:  Good.

Oculoplastics:  OK, slow month in May.

Lasik:  Staying Tuesday & Thursday nights for evals.

Dr. C: Good Morning!
We are short-staffed and this makes things stressful. Be kind and understanding, work together as a team. We are in process of interviewing for both tech and front office. Rachel is leaving cataracts at end of the month. If anyone is interested in working in another department, let Amy know.

Short-staffing affects testing. Each pod may have to do their own testing.

Renovation update – flooring is next, optical by end of month.

Older patients take longer, move slower so offer them a hand. Be patient with them and listen. Explain procedures. Remember Carlin’s VISION.

ARP/premium lens includes Lasik enhancement for 1 year after cataract procedure. Bleph enhancements also included in a reasonable amount of time.

Lasik employee referral contest extended thru May. Special not included.

Payouts:
Dr. C (Lasik) – Kimberly W, Lorena, Ana, Nicole, Ale’, Karen; (Bleph) – Alex, Heather
Dr. DC (Bleph) – Millie, Allie G, Selena, Heather
Dr. DeRosa (Bleph) – Millie
Dr. Tyler (Bleph) – Ashley G, Karen

Amy:
Seeing a trend of losing paperwork. Have a new process. When patients drop off forms scan completed form and make ToDo to follow up. Improves tracking.

Taco Truck will be here on May 21^st from 11:00 to 1:00.

Coffee stations/bathroom duties are mandatory. AM/PM staff please keep areas clean. PM staff breakdown – no earlier than 4:30, wipe counters. Return cookie tins to Karen. Employee bathrooms – all staff put paper towels in holder (key by Nancy), toilet paper on rolls, fill soap dispenser.

Dress code policy reminder: techs -2 sets of scrubs, black shoes, be clean and presentable. May purchase jackets or wear white, gray, or black long sleeve shirt underneath. Office staff – skirts not over 3” above knee, no spaghetti straps, tank tops, jeans or leggings. Wear name tags – no stickers or decals. Tatoos must be covered.

Having electronic Rx issues with Compulink. They are working on this.

Pink sticker on chart says they want a Lasik eval.

Let opticians decide decide if patients want to purchase here when bringing them to optical for Rx.

Megan H: Everyone is working hard.

Cataracts:  Thank you to everyone.

Contacts: ToDos go to CL from drop down menu.

Oculoplastics:  All good. Second highest month in 40 months.

Marketing:  Send Mother’s Day photos for Family Fridays. If you buy glasses/sunglasses from Optical share on social.

Optical: Avril will print out Rx for patient if they are waiting and that is all they need.

Lasik: There is a family discount on Lasik, no payouts.

Hannah: When taking chart, write on testing sticky when they are up front, scratch off when in back.