Category: Meeting Notes

Dr. C:  Dave Feroleto with John Hancock 401K will join us later.

Starting busy time – patients want in – make every effort to accommodate them.

Adding extra hours – open 7:30 most days. Get to work on time.

COVID virus increasing. Scott in Optical is quite sick. 60,000 hospitalized. This is REAL!!!

Wear your mask and no touching. Be safe on weekends so you don’t bring back to work. PLEASE be careful over Thanksgiving holiday.

If patient has complaint of blurred vision – schedule complete exam. Use Limited spot if needed.

Payouts will be done next month.

Dr. BS:  LipiFlow is doing very well. Send dry eye issues to Allie. Masks increase dry eye symptoms.

Dr. Willman:  Everyone is doing a great job!

Dr. Modi:  Appreciate the referrals.

Amy:  Introduced new technician Galina. New concierge Natalie starting Tuesday.

Masks are to keep you safe. Take temperature and record on board 1^st thing every morning. Self-test and let Amy know if you were exposed or show any symptoms, even cold-like. Want to error on side of caution.

No food or drink allowed in patient areas. Go to breakroom to remove mask while eating or drinking.

Received medical forms for 2021 insurance which takes effect on Dec. 1^st.

Make sure your W4 is updated so W2 will be correct for filing taxes.

Attire – Techs make sure your scrubs look nice, clean and presentable. Iron! Hem pants if too long. Front office staff wear professional attire. No sneakers, leggings or jeans.

Name tags for all office staff. Counselors wear white jackets with your name.

Oculoplastics:  Cosmetic Bleph special thru December – 30% off procedure. Best special in a long time!

Running staff contest Dec. 2020 – Feb. 2021. Incentive per lid raised to $30. 10 lids – $50 gift card, 15 lids – $50 gift card & 4 hours PTO, 20 lids – $50 gift card & 16 hours PTO.

Lasik:  $2020/eye until end of year. AT&T employees can get back $3000 on Lasik. May extend into next year.

Optical:  Stressful with Scott out and others on vacation. Thanks for your help.

Hannah:  Times will be by names for testing techs to arrive.

401K accounts & investing for long term: Call Dave Feroleto at 404-760-3251 with questions. It’s been a roller coaster ride – stay the course. COVID vaccine has been a game changer for the market. If you went to cash – reconsider investing. Trend of Americans is underfunded. Consider adding more dollars into your fund when you get a raise. Over 90% of you will live to mid 80s. Stocks should be 70-80%.

Use the John Hancock platform to figure what you may need to retire on – at least 70% of your current income. Check platform twice a year.

Dr. C:
Some quick announcements: 2% of population now deceased due to COVID-19. Be careful and be safe. Thank you to our concierges who are our 1^st line of defense.

We have added plexiglass shields in Optical and was suggested for check-in/checkout.

Switched cleaning supplies in rooms. No more Chlorox.

Patients not allowed to bring drinks/food into building.

Easier to accepts rules/policies when patients know the reason behind it, so explain why.

When not sure how to answer a patient’s question, tell them you will find out.

Starting January 2021, 99201, etc. codes will be replaced, based on medical decisions (more or less complicated?)

Issues with minor surgery room – unsterilized scissors found in drawer. Put sterilized instruments back in labeled drawers. Dispose of biohazard bags properly.

Per Dr. DC – Do not hand a tissue to patient. Hold out box of tissue to patient to grab one.

Payouts:  Dr. C (Lasik) – Erin, Brandi Stephens, Vanessa, Michaela; (Bleph) – Brandi Saldierna; Dr. Tyler (Bleph) – Ashleigh

Amy:
Voice mail from patient – Thrilled with practice, Troy super nice, Front desk stellar integrity.

Take off mask when drinking/eating in breakroom – Do not slide down under chin.

Optical Rx – when finish complete exam print out their Rx and give to patient so Optical doesn’t get inundated with calls.

Donna is working with Solution Reach platform to have patients schedule their appointments for glasses pickup.

Get CL Rx out to patient using CCD document via the portal.

Any Compulink issues since update let Amy know.

REMINDER – Employees purchasing items must pay at time of service.

Next meeting want to see everyone’s faces so turn your cameras on.

Lasik:  Payouts for Nov/Dec are doubled to $100. AT&T employee package pays up to $3000 off Lasik. Want marketing ideas for this. Do not put anything else in LM slot on schedule. Will be a $2020 off special for Nov/Dec.

Cataract/Oculo:  All good. Things are picking up. Working on Bleph special for holidays.

Optical:  Busy, put plexiglass dividers between patients.

Contacts:  Good.

Retina:  Referrals picking up.

Dry Eye:  Masks are causing dry eye symptoms.

Front Desk:  Online paperwork – per request, for existing patients statement removed regarding nothing changed, do not have to fill out.

Techs: Participate in learning folders outside Amy’s office. Hannah gave kudos to Allie for 7 Lipiflows last week. Turn off visual field properly. Ketorolac to be prescribed at .5% only.