Category: Meeting Notes

Dr. C:  Welcome Michaela and Kaitlin (concierges) and Destiny (tech).

COVID – people are getting vaccinated but it is not over. We can’t have a surge or the variants. Not time to change our restrictions in office. We have high risk patients coming in. Wear masks! N95 masks are available those who want one. Cloth masks if you want to double mask – see Donna “DJ”.

Will be training on new OCT as well as LipiFlow.

Patients coming in without filling out paperwork online backs up the front desk. Encourage online registration. Get charts up first for those who do not need paperwork filled out.

When making appointments for a doc make sure he/she will be in the office on that day. If doc is not there that day it will default to next doc. May not be one the patient wants to see.

Referred patients sent in for a problem will be a medical visit. Eye insurance will not apply. Cataract is a medical exam.

Get more referrals in for Lasik and Bleph.

Payouts:  Dr. C (Lasik) – Robyn, Sabrina, Heather, Lexi; Dr. DC (Bleph) – Beth, Bree; Dr. Tyler (Bleph) – Michaela

Dr. BS:  Make sure small procedures are billed properly.

Amy:  Billing issue with fundus photos. Have some retinopathy. Watch codes.

No earbuds in pods or front office. No facetime/snapchat – could violate HIPAA.

Wrapping up reviews this month.

Megan:   Put IOL under correct doc. When scheduling evals have dept put on surgical sched and/or send ToDo. Extending Oculo referral contest thru March. Referral is still $30.

Lasik:  New employees come visit Lasik when you get some time so they tell you about it and how to talk to patients. Lasik evals can be done that day if patient asks.

Optical:  Want to give a shout out to Angel who goes above and beyond when helping.

Contacts, Retina:  All good.

Dry Eye:  Techs Heather and Erin heading up dept. They have a great LipiFlow video to show patients.

Lottie:  Aetna Medicare make sure it is due to blurry, etc. vision for cataract surgery precert.

Hannah:  Set up a private facebook group for CV techs. Educational purposes.

Dr. C:  Welcome Karley and Marsha (Front Desk) and Michaela (Concierge). Katie moved from the Surgery Center to the Business Office.

COVID news of the day! Latest from the CDC says if you have the vaccine you can still be exposed and carry the virus. Still take steps to prevent by wearing a mask, social distancing and wash hands.

Thoughts on double masking? Raise hand if interested. Interested in N95 masks? Make sure mask you wear fits properly.

Make every effort to stick to COVID schedule. Have patients in office as little as possible. Do not overbook. If there is no room ask Amy. Learn the best way to handle patients.

Schedule cataract surgery and follow-ups at the same time.

Dr. DeRosa and Yags – schedule 3 pts at 12:30 and 3 pts at 12:45 for 1:00 appointment per Kristen.

Techs and testing – make sure tests make sense so you don’t have to repeat for efficiency. Goes for all in the office.

If patient refuses to answer flu/pneumonia question tell them the government has asked us to do. Can’t force them to answer though.

If you have a problem patient excuse yourself and get a doctor to handle it.

Payouts:
Dr. C (Lasik) – Karen, Kristy, Michaela, Troy, Lorena, Ale’, Lottie, Beth; (Bleph) – Brittany and Kellen; Dr. DC (Bleph) – Allie; Dr. Tyler (Bleph) – Haley H, Michaela; Dr. Willman (Bleph) – Abigail

Use BER for Bleph referral and also put in referrals.

Amy:  Most lights are on a senor – do not turn off.

New Year – make sure you are circling MIPs.

When scheduling vision appointment write slip that goes to Marlyn to check benefits.

Discussed how phone triage works. Call person below you and last person calls back to first person on list.

TeleMed appointments. Transfer to front desk to update.

Reviews will start sometime in March.

Billing: BCBS new high performance network (HPN) is out of network for CV at this time.

Lasik:  May/June/July $400 sunglasses with Lasik.

Cataracts/Oculoplastics:  Allie moved to Oculoplastics. Bleph referral contest ends February. Surgery going well.

Optical:  Collect payment in full up front at checkout.

Dry Eye:  Heather and Erin will be dividing duties. LipiFlow is doing good.

Retina:  All well.

Pre-cert:  pre-cert Yag with Aetna Medicare 10 days out. Diabetic letter see Lottie.