Category: Meeting Notes

Dr. Richard Carlin – We’re into the busy time of the year. Use open slots in schedule as needed, including CEX.

Dr. Raj will be filling in to help accommodate patients.

We are considering opening early to get through the end of the year – please let Amy know if you cannot be here earlier.

Update on Dr. Tyler – She is done with Chemo and doing better. If you are refilling RX for her patients, send the refill under Dr. Richard Carlin.

Eye Care of America – We treat these patients free of charge with the exception of cosmetic procedures. Standard surgeries are covered. Upgrades and surgery fees still apply.

Thanksgiving lunch is November 9th. We will have a Christmas lunch in the office in December and an end of the year party in January.

Payouts – Dr. RC (Lasik) Daelyn, Karen, Brandi, Stacy, Hallie, Ester, Mirnesa, Allie, Michaela. (Bleph) Mirnesa, Bree.

Payouts – Dr. DC – Kristi, Hallie, Bree, Michael, Cindy.

Payouts – Dr. Willman – Michaela, Hallie, Karen.

Amy – Practice the 3 C’s: Care, Compassion, and Cindness. Greet patients, listen to patients, explain tests as you are working up patients, etc.

Limit phone use around patients and be mindful of conversations.

If you call out, turn PTO form in for that time and write it in your time sheet. Time sheets due by Friday at 5pm.

Wear name tags or white lab coats – let Amy know if you need your name tag replaced.

Compulink will update Saturday 9/24 – watch for errors on Monday.

If you are blocking a doctor’s schedule be sure to let Amy know.

If adding notes to daily doctor’s schedule, please include your initials.

Aflac – reimbursement is based on employee’s salary at the time you enrolled. Don’t forget to update your salary if it has changed. New rep. information will be posted in the breakroom.

Q3 Birthdays/Anniversaries will be celebrated on Tuesday with cupcakes.

Care Credit – let Diana know if the password is being changed.

Maddie – Two week bleph referral contest begins today. Refer someone for a consultation and be entered into a drawing to win a gift basket.

Pumpkin Decorating Contest – Submit your team of 4 or less to Maddie by Friday. Pumpkins are due by October 6th. Voting will take place on social media and upon display in the lobby – prize for group with the most votes.

Dr. Richard Carlin – Welcome new Marketing Director Maddie.

Remember to treat patients with care, courtesy, and kindness.

New layouts – we are working on fixing the problems and we will upgrade the small monitors.

Ask patients if they are having any problems so we can schedule accordingly. If rescheduling a patient, please make a new appointment with the same doctor. If patient is being referred by a doctor, make sure to put who is referring them.

Front desk – make sure patients are all signed in and not forgotten. Check on patients in the lobby.

We will get another TonoPen.

Payouts – Dr. RC (Lasik) Camila, Nadia, Courtney (Bleph), Erin.

Dr. DC – Ashleigh, Vanessa, Bree, Alexus.

Dr. Willman – Haley.

Dr. O’Shea – Bree.

Dr. David Carlin – Beth is doing a great job training – getting better and better.

Dr. Willman – Good job working as a team. Vast improvement from a few years ago.

Dr. Thornhill – Good job everyone.

Dr. O’Shea – Keep up the good work.

Amy – Thank you Beth and Lorena for working with compulink on the update. Check PTO balance before submitting a PTO form. You can check your PTO on Heartland.

Lasik Department – Employee Lasik contest coming soon August to November.

Bingo Cards – prizes for everyone that completes a card.

Interactive bulletin board in August.

Cataracts/Bleph – Please add cat eval or bleph eval to doctor schedule and consultation schedule.

Optical – Everything going well. Sale on glasses and sunglasses.

Retina – If patients provide new medical insurance, inform the billing department and Retina techs. New insurance requires a new precert.

Dry Eyes – Thanks for all the referrals. Do not schedule a full eval right before lunch or at the end of the day.