Author: Staff

Dr. C:
Good Morning! We are all working for a common goal, as a team, to give patients the best possible experience. All departments help each other to provide a better product.

Half into ICD10 – make sure you are in the right category for accuracy. Will be more strict in the next 6 months.

When scribing let the doctor know when patient is diabetic to send letter. Send to referring primary care doctor for sure. Need to help those doctors out so they get paid.

When patients call at end of day or Saturday – ask the doctor if they need to be seen. NEVER, NEVER, EVER send patient to emergency room for an eye problem. Ask the doctor what to do.

Received and read nice letter from retired military patient on his appreciation of Lisa Fargason’s care and patience when he was in optical. Good job Lisa!

Check out the app GoodRx. Tells the cheapest prices on meds and you can print coupons.

Payouts:
Dr. R. Carlin: Lasik – Mandy; Bleph – Tiffany

Dr. D. Carlin: Bleph – Ashli E.

Dr. DeRosa: Belph – Ashli E.

Dr. Roensch: Bleph – Trisha

Dr. Willman: Bleph – Lauren Y. Read More

Dr. C:
Welcome to the new folks: Allie (technician) & Kelly (Front Office).

March is getting busier. If any issues, let me know. Want to give the BEST care.

Implemented PET (patient experience team). Mission: to make the patient experience stellar, greet patients & help in anyway; facilitate waiting time; improve patient experience.

Sat/evening appts. – convenience for patients, reserve for patients that need it. Not functioning at full capacity with limit testing, etc. Ask patients to come back during the week if possible. Make them feel like they are getting full care.

Diabetics – referring doctors not getting referral letters. Please make sure they are done. If you receive phone call from the doctor, get the letter done & sent.

Coventry One insurance – Been some confusion as to whether we are on it. Working on it – doctors on plan but Group #s not. Will get clarification – if patient calls get Amy to help.

Reviews – read some nice reviews from patients regarding their experience.

Payouts:
Dr. C – Lasik: Sam, Ashli E., Ale’; Bleph: Jessica, Ashli E., Hannah H.
Dr. DC – Bleph: Brittany B., Sam, Ashli E., Trisha
Dr. D – Bleph: Ashli E., Alex, Tiffany, Kellen
Dr. BS – Bleph: Janna
Dr. R – Bleph: Ashli E., Heather
Dr. W – Bleph: Vanessa Read More