Author: Staff

Dr. C:
Good Morning! Breakfast is for everyone for doing a good job. Thank You Dr. Carlin.

Welcome to new technicians Alisha, Brittany and optical receptionist Avril.

MIPS results from 2017 – did a good job, docs will get bonuses. Thank you to the business office also.

When scheduling patient with a problem put what the problem is, ex: red eye, pain, etc.

Diabetic retinopathy patients – need to do a letter and code correctly.

Testing – circle charge for test.

Make a special effort to look presentable at work. Reflects on the practice.

When scheduling patients on Lasik Fridays, do not put between 9:00 and 10:00.

Front desk – patients over 50 with glasses send to browse optical while waiting. Patients under 50 with glasses/contacts ask if they would like a Free Lasik evaluation.

Received a bad review on Yelp. Patient heard a discriminatory joke from doctor. Dr. C very upset. Effective today there is a no-tolerance policy regarding racial, sexual, gender or religious discrimination in the practice. Not trying to infringe on your personal views, but office policy will stand and result in immediate termination.

Dr. Bennett-Sims:
Allie Garner is the new Dry Eye Coordinator. She is excited for the opportunity. Docs – if any patient is interested in dry eye care grab Allie.

Dr. Willman: Thank you to Nancy for having tools available and fixing things. Gave a tool box gift full of candy.

Amy:
Please put your T-shirt size on meeting sign-in sheet. Office will be giving one to all who wants one. Thank You Dr. Carlin.

If you haven’t already, put yourself in Compulink for future office notifications. Optical and contacts use it now for texting patients when their orders are ready.

Breakroom – clean up after yourself. Put dishes in dishwasher, wife off the table.

Bring your own change for snack machine. Do not use petty cash to break large bills.

Thank you to the techs for doing a great job covering the pods when we were short-handed.

Lasik: Do not need to be here for a complete to get a free Lasik evaluation. Christmas in July special thru end of the month, spots available for the 26^th. If no more room and they schedule in July, will honor in August.

Cataracts, Optical, Front Desk: Doing well.

Contacts: No comment.

Megan H: Techs – call front desk when leaving.

 

Payouts (Lasik & Bleph):
Janna, Mirnesa, Brittany B, Alex, Karen, Marlyn, Ale’, Kimberly, Jessica H, Taylor, Troy, Cindy, Chelsie, Megan H, Ashleigh G, Miranda, Hannah, Holli, Kristy, Kellen, Laura, Millie, Lauren Y, Ashley G, Morgan, Anna, Allie, Jessi, Jessica M, Alora, Kristine, Rachel

Dr. C:
Good morning, how’s everyone today? Wish everyone a happy end of Ramadan and Juneteenth, when they abolished slavery in Texas.

Getting into summertime and going to the beach. Patients still expect to be treated properly and receive full service – keep providing that care.

We hear nice compliments about office a few times a week. (Read a couple)

We are all on the same team here, please help your fellow employees (ex: if testing needed and if there are 4 techs in pod, it will make it more pleasant.)

Remember when making appointments with patients for problem, please but what the problem is such as red eye or pain.

If you don’t know the answer to a patient’s question, don’t give them an answer you are unsure about. Find out the correct answer and if they call ask about their insurance.

When we do ERG, Aetna will not pay for glaucoma only retina or optic nerve diagnosis when checking out if you notice make sure they have the correct diagnosis code.

Plaquinel long term use, use drug code and systemic disease code. Ask them why they are taking it. A word of warning – there are a million codes for lupus, etc., pick the most general one.

When putting bandage lenses on patients, they have a code and should be billed. Not applied to PRK patients.

Next month is quarter payout meeting. Check Bleph board in breakroom to see where you stand.

Amy:
July is open enrollment for 401k. If you want to make changes or if hired after June 2017 come see her for enrollment applications. Please start participation – most are very young and it’s very important and easier now than to try to play catch up.

Employee bathrooms have new signs. Do not take them down please. Clean up after yourself. Turnaround and make sure the area is clean before you leave. If patient bathrooms need stuff please help take care of it.

Techs – Quest and LabCorp, please make sure there are CPT codes and diagnosis, can go to website.

Suggestions wanting new vending machine. Prices are significantly higher on others.

Changing how we inform staff when we have to close the office. If you are not a patient in Compulink, please put yourself in with cell number/email address.

As the seasons change and it gets warmer, clothing changes and we wear shorter dresses. If you are wearing a dress/skirt, keep in mind when bending down that nothing “shows”. No strapless or spaghetti straps. Remember to dress professionally.

Reminder about PTO – these meetings are really important for passing info. Use PTO if you are sick or on vacation. If you choose not to come there is a $50 fine.

List on cabinet for office repairs in Amy’s office. Please add when you see something.

Cataracts – if you change something on IOL master you have to delete it for the next patient. For second eye make sure you put the new diagnosis code.

Optical – all good, still looking for receptionist.

Oculoplastic – been busy, doing good.

Marketing – Lasik Graduation special and Optical spring BOGO 50 through June.

Front desk – going good. Hand out earbuds to patients listening to music or playing videos loud. If you are talking on the phone with a patient to come in, let front desk know so they can set up an appointment and be more informed.

Lasik – next month is Christmas in July. We will be advertising soon. Share on Facebook $400 off each eye and 24 month interest free.

Contacts – now have a bin for charts between Brandi and Stacy.

Dry eye – going good, booked full next week. If referring to dry eye service, write on routing sheet new full eval for dry eye. Hannah is very helpful with Dry Eye and training.

Dr.T – if you write notes or ToDos to docs add your name or initials.