Dr. C:
Good morning – Welcome to technician Haley.
State of the office 2018 – saw 48,500 patients which is the population of Snellville and Lawrenceville combined. Up 8.5% from the previous year.
Last year – Cataracts up 9%, Lasik up 22% (most procedures since 2005), Optical down 22%, Contacts flat, Oculoplastics up 29%. Understand that this department’s success is not solely due to the department but everyone’s efforts.
Keep in mind staff mentioning to patients the things we offer here is key to success.
We are going to start offering walk in Lasik consults. Lasik is available 8-5 Monday, Wednesday, Friday and 8-6 Tuesday, Thursday. Call or take patients to Diana and Alex.
This Spring we are planning renovations in the office. Completion date for new optical displays is March 4 and will be installed soon after.
If anyone has ideas about things we can do better or any marketing ideas for Lasik please tell Diana, John or Donna.
Thank you all for a great year. We know you all worked very hard and breakfast is a thank you.
Dry Eye:
We have grown a lot last year and have a lot to offer. Get Allie if you have any questions.
Payouts:
Dr. RC (Lasik) – Morgan, Jessica, Kimberly M, Megan H, Jessi, Karen, Brittany; (Bleph) – Ashleigh G, Ashley G, Lottie, Brittany, Michele, Troy, Allie, Alex, Jessica
Dr. DC (Bleph) – Allie, Chelsie, Brittany, Megan H, Ashleigh G, Holli, Millie, Kimberly M, Kellen
Dr. DeRosa (Bleph) – Lottie, Ashley G, Millie
Dr. Willman (Bleph) – Allie, Michele, Ana, Kellen
Amy:
Back to the basics on bathroom and coffee duty. Please make sure it’s being done. Daily duties are listed in breakroom. We are going through coffee very quickly – there are directions inside the cabinet door. We are going to get new measuring cups.
February office meeting will be on Friday 2/1. Return to 2nd Fridays in March.
Your mail folder has 2019 meeting schedules for front office and technicians. Wednesday, Jan. 16th front office at 7:15 and technicians at 12:00. The Lunch ‘n Learn will be hosted by Lasik and Oculoplastics and suggest ideas on how to talk to patients about procedures. Everyone is welcome to come and ask questions and give suggestions.
Casserole Cook-off moved to Thursday, Jan. 17th.
Issues with thermostats – they are set for certain reasons and it’s throwing off the dampers. If you need to change it see Amy.
Staff arrival times – doors open at 7:40, technicians should be here at 7:50 and in Pods by 7:55. Optical is in at 7:30.
There are times when it is a very laid back culture here. Call the doctors by Dr. (last name), no nick-names, as well as staff. Patients need to be called by Mr./Mrs./Miss (first name, last name). Ex. Mr. John Smith.
Front desk has done a good job of getting IDs. Look at it if you are unsure of pronunciation and ask patient if need be.
401k open enrollment is until January 25th. See Amy to enroll or make changes.
Van with Aflac will be here February 21st.
If you are injured at work you need to see Amy and if she is not here call her. There is an orange form in the back office with instructions that tells you were to go.
Lasik: Get Diana or Alex if anyone is interested in Lasik or you have marketing suggestions.
Cataracts: Thank you for everyone’s help.