Author: Staff

Dr. Richard Carlin – Welcome new hires Avery, Bailey, and Tehya.

We want patients’ expectations to be met. We should be compassionate and empathetic towards patients. Listen and give patients full attention so we can provide thorough exams. If a patient asks you as questions you are unsure about – that is okay. Let them know you will find out the answers to their questions.

We are entering the busy season. Dr. O’Shea will be out on maternity leave and other physicians may be out on vacation. It is okay to get patients in now rather than later. Please fill the schedules. If a physician’s schedule is running into the lunch hour, please see if someone can go to lunch early.

Take a look at your work stations. Please declutter and clean out areas.

Bring up bleph to patients. Some patients are shy or embarrassed. Let them know we can take care of their droopy lids for them.

Payouts

Lasik Payouts: Michaela, Betty, Brandi, Stacy

Bleph (RC): Bree, Alexus (DC): Jenny, Kaitlyn, Michaela (Tyler): Michaela, Karen

We are considering a holiday party on January 10th. Taking a poll to see if majority is interested.

Amy – If you got married or need to change deductions in your W2, please come see me.

Name tags are part of your uniform. Let me know if you need a new one.

We will be open the day after Thanksgiving. Hours to be announced.

Excited to announce we are switching from Solution Reach to Eye Appoint. We will now have online bill pay and online scheduling options. Patient Registration and 2 way text will also continue.

Dr. David Carlin – Technicians, please check patient’s plan. We are looking for certain diseases and tests.

Optical – Please send patients to have their prescriptions filled! If you see a patient has Eyemed or VSP, send them over to see what they can get with their insurance. 50% off lenses with purchase of frame is currently going on.

Lasik – Carlin cash still available. Turn in your cash with your name, patient’s account number, and their evaluation date. You will receive a full size candy bar.

Retina – If a patient needs an injections, please call one of Retina’s techs to schedule.

Dry Eye – Please let Salma know if using supplies. If referring a patient to Dr. Bennett-Sims, please specify if it is for Dry Eye.

Cataracts – Call us to help with testing. We are happy to help.

Oculoplastics – Please call me to look at testing. This will prevent us from having to call patients back in for any reason. Call me if a patient has any interest – I’m happy to speak with them.

Maddie – If you have an IT issue, please let me or Millie know. Equipment/tech specific related issues can go to Millie, general tech issues can go to me. We will try to fix it ourselves or manage the situation with Alex and John if needed.

Dr. Richard Carlin –

Welcome Sher, Sarah, Leslie, Gianna, Haley, Madelyn, and Jessie! We are still looking to hire for staff.

As you know, there was an issue with a new Optician. Our consultants refer employees to us and there was some undisclosed information. Maddie did a great job reaching out to the right people. Thank you for everyone’s support in sticking up for CarlinVision. It was heartwarming.

We are here to provide not only the patients with a great experience, but also the staff. Everyone is part of the CarlinVision family. If there are any issues, please bring it to our attention and we will handle the situation. There is no room for discrimination of any form.

As we enter the end of the year, we will get busier. Please get patients in now instead of waiting. No longer passing out the yellow sheets.

Congratulations Alexus! She will be going to PA school in January.

We continue to do trainings so all staff will continue to grow and learn.

Payouts – Dr. RC: Bethani, Brianna, Karen, Bree, Rebecca, Cindy, Michaela, Brandi, Stacy, Mirnesa. Dr. DC: Lorena, Alexus. Dr. Tyler: Alexus, Kimberly, Jenny. Dr. O’Shea: Bethani.

Amy – If you see alerts, please read and take action required. When finished, please expire.

We have a back line number and a main number which both ring the same coming through. Please answer the phone “CarlinVision, this is ______ how can I help you?”

As we get busier, please notify the front desk if the POD is running behind.

Lasik – We are passing out candy and CarlinVision bucks!

Cataracts – Booked into November. Please get cataract patients in soon so we can schedule them for this year.

Oculoplastics – Bleph is doing great. If you are unsure of accuracy of testing, please let me know. Do not schedule bleph evals with Dr. O’Shea due to her maternity leave.

Betty – Welcome Jessie! Thanks to technicians for walking patients over and getting them signed in.

Maddie – We are actively working with compulink to fix all issues in the software. Thank you for sending over error codes and I’m sorry you are all having to deal with this. If your exam room is missing Lasik eval signs, please let me know.