Office Notes July 2019

Dr. C:  Morning! We are hiring for front office, technicians and cataract surgical counselor.

Welcome to new staff – Erin, Michaela and Elle (technicians); Sara and Natalie (front office)

Welcome back Sam (technician).

We are not a typical practice – unique and totally patient focused. When meeting patients, introduce yourself.

Discontinuing Cosmetic Botox and will stop promoting. Will still do medical.

DO NOT clock in and out from your phone. Must use PCs in the office. They are being monitored.

Let patients know about Lasik and Bleph. Give them folders.

Read letter from contact lens patient about Stacy and Brandi helping them and being courteous.

Demo’d 3 OCTs. Zeiss was selected. Should be delivered today. Visual field upgrade next.

New rotunda furniture arriving Monday.

Dr. BS:  Allie is out on maternity leave. Jessica is filling in. Will visit outside practices to increase volume and schedule a lunch ‘n learn to educate new technicians.

Payouts:
Dr. C (Lasik) – Kellen, Ale’, Allie, Karen; (Bleph) – Haley, Kellen, Jessica
Dr. DC (Bleph) – Lottie, Karen
Dr. Tyler (Bleph) – Kristy, Haley
Dr. DeRosa (Bleph) – Allie
Dr. Willman (Bleph) – Holli, Ashleigh G

Amy: 401K open enrollment see Amy by Monday the 15th.

Coffee/bathroom duties list is updated. Will go around to those affected.

New staff create a Compulink account to be included in any admin text messages.

August office meeting will be on the 16th.

COA techs – if going to the Academy this year please let Amy know.

Chelsie:  If no one is in testing please run your own.

Megan M:  If cosmetic or no insurance Bleph patient do not run visual field. Front desk add Bleph eval on routing sheet.

Marketing:  Techs remember ext. 226 and 288 and call when patient wants Lasik eval. Same goes for Bleph eval – ext. 224.

Lasik: Front desk check for expired driver’s license. Cannot run CareCredit when expired.

Bethany:  Use your initials (not docs) when scheduling surgery.

Avril:  Techs bring patients to see her for glasses Rx.

Annual OSHA meeting for employee safety!

Office Notes June 2019

Dr. C:
Good Morning!

We are a peculiar practice. One of the largest but functions as a small practice with a home-town touch. It is important we let patients know that we are concerned about their individual wants and needs. We are falling short a bit. Shared some examples.

OCT is gone. Demo unit from Zeiss in next week. Also a demo unit from OptiVue and one other.

OSHA will be next month.

Payouts:
Dr. C (Lasik) – Kimberly, Ale’; (Bleph) – Lottie
Dr. DC (Bleph) – Selena, Haley

Lasik referral contest: (over May 31st)
Winners chose cash – Karen $300, Kimberly $100, Ale’ $80
Consolation prizes (mini bundt cakes) – Kristi, Stacy, Cindy, Haley, Lorena, Ana, Donna

Amy:
401K open enrollment for new employees or changes next month (July).

Put messages in chart, sign messages, shred old message books.

Must sign in for office meetings. Sign in sheet is on counter.

***Replenish bathroom/kitchen supplies when out or low. Applies to all as well as those with assigned duties. Let Karen know when we are out of something.

Megan (techs):
Still looking for techs. When scheduling office procedure let Megan know so she can have it covered. Make sure you do pre-certs with your initials. Technician appreciation dinner Sat., June 15th @ 6:00.

Hannah – Visual field has slot for remote, please put in correctly.

Summer specials:
Optical – 30% off everything  June only
Oculo – $500 off ($125 off per lid) June & July
Lasik – $400 off ($200 off per eye) + $400 optical voucher June & July

Cataracts:  Good.

Oculoplastics:  OK, slow month in May.

Lasik:
  Staying Tuesday & Thursday nights for evals.