Author: Staff

Dr. C:
Amy is out so will do meeting myself.

Welcome Ava to the front office.

Coronavirus pandemic. Fever, respiratory problems, spreading rapidly. Can cause conjunctivitis.

Appointment reminders – add to please reschedule if have fever, feeling sick, or traveled out of country in past 2 weeks.

Ask at front desk if patient is feeling sick, fever. Yes, then reschedule.

Eye emergency with symptoms – see patient, notify doc, give patient a mask. Gown, mask & gloves for staff.

Preventative measures – wash hands vigorously for 20 sec with soap & water. Also can use hand sanitizer. Keep hands away from face. Wipe down surfaces with chlorox wipes, especially surfaces patients touch.

If staff sick – stay home.

If patient is sick and wants to come – send call to tech for triage.

If doc needs to block schedule, tell Karen/Amy to do.

RESTART computers at night for updates and video slides to work.

Techs – let patients waiting know when we are running behind.

Premature babies on oxygen can affect the retina, which may not develop normally. Specialized exams – we do not do here. We can refer.

Fortunate we have Spanish speaking staff but still tell patient to bring their interpreter.

Visual fields – screening  for eyelids/ptosis and full field. When in doubt as doc as to which.

Payouts:
Dr. C (Jan Lasik) – Megan H, Allie, Robyn, Brittany, Kristi, Brandi, Stacy, Vanessa; Dr. DC (Bleph) – ?; Dr. W (Bleph) – Jessica

Lasik:  shout-outs for gift card – DJ, Lorena, Miranda, Brynna.

Cataracts:   evals take a while, expedite if possible.

Oculoplastics:  special thru April, $600 off ($150 off per lid).

Optical:  going good, after we close patients knock on doors or slip in while patients are walking out. Idea: lock door both ways and walk patient out.

Retina:  injection patients refer to Angel to schedule.

Dry Eye:  Keep Lipiflow up, patients are happy. Send to Allie.

Scan any paperwork patient brings in to chart.

Optos – problem with cleanliness. Clean appropriately – watch for water spots/hair on glass. Wipe with no spray solution.

Amy:
Dr. C is out of office for month of February.

MIPS (new measures for routing sheet – see handout). Measure 1 changed, measures 12 & 14 no change, measure 19 changed, measures 110 & 111 doing again every exam, measures 130 & 141 no change, measure 117 no change, measure 225 changed. Do every visit. Ignore expected outcome.

Use MIPS sticker on all routing sheets until new routing sheets ordered.

Check that patients mark on medical history form “Do you wear glasses or contacts?” and if they want a Lasik eval. Scan medical history form into charts.

Botox – bill with NDC#. See Amy – use open vials first.

Remember to use your PTO before end of March. You can carry over 80 hours only. After 10 years you accrue 6.15 hours per pay period.

Calling in – text Amy between 7:00-7:30. Techs can also text Millie. Optical text Lisa, James or Michele. All employees call office private line at 8:00.

Purchasing products/procedures – you are responsible to pay at time of purchase.

Come to work groomed and ready to work. No hair brushing, putting on make-up or nail cutting/filing in pods.

Patient called Amy regarding her CL exam. Came in and was asked what contacts she wore? Tell patients to bring CL box as evidence of what they wear.

Techs who filled out immunization forms – see Amy, need to redo. Encrypted email will be sent to employee with their email address.

Welcome Cynthia, our new Optical Receptionist.

Dr. David Carlin: Push Blephs. Get ideas from techs that do good job promoting.

Dr. Bennett-Sims:
Want to reiterate to check CL tab in chart if patients wears. Same for Dr. Thornhill.

Dr. Willman: Thank you to all who helped Ana with her loss.

Payouts:
Dr. DC (Bleph) – Lorena; Dr. Willman (Bleph) – Karen, Haley, Vanessa, Sabrina; Dr. C (Bleph) – Vanessa.

Contacts: Price dealing with CL vendors.

Optical: PD issue for purchasing online. Do we give patients if not purchasing here.

Lasik: $2020 per eye special for March/April.

Oculoplastics: Up to $600 off ($150 off per lid) for March/April.

Dry Eye: Let patients know about our services.