Author: Staff

Dr. C:
Some quick announcements: 2% of population now deceased due to COVID-19. Be careful and be safe. Thank you to our concierges who are our 1^st line of defense.

We have added plexiglass shields in Optical and was suggested for check-in/checkout.

Switched cleaning supplies in rooms. No more Chlorox.

Patients not allowed to bring drinks/food into building.

Easier to accepts rules/policies when patients know the reason behind it, so explain why.

When not sure how to answer a patient’s question, tell them you will find out.

Starting January 2021, 99201, etc. codes will be replaced, based on medical decisions (more or less complicated?)

Issues with minor surgery room – unsterilized scissors found in drawer. Put sterilized instruments back in labeled drawers. Dispose of biohazard bags properly.

Per Dr. DC – Do not hand a tissue to patient. Hold out box of tissue to patient to grab one.

Payouts:  Dr. C (Lasik) – Erin, Brandi Stephens, Vanessa, Michaela; (Bleph) – Brandi Saldierna; Dr. Tyler (Bleph) – Ashleigh

Amy:
Voice mail from patient – Thrilled with practice, Troy super nice, Front desk stellar integrity.

Take off mask when drinking/eating in breakroom – Do not slide down under chin.

Optical Rx – when finish complete exam print out their Rx and give to patient so Optical doesn’t get inundated with calls.

Donna is working with Solution Reach platform to have patients schedule their appointments for glasses pickup.

Get CL Rx out to patient using CCD document via the portal.

Any Compulink issues since update let Amy know.

REMINDER – Employees purchasing items must pay at time of service.

Next meeting want to see everyone’s faces so turn your cameras on.

Lasik:  Payouts for Nov/Dec are doubled to $100. AT&T employee package pays up to $3000 off Lasik. Want marketing ideas for this. Do not put anything else in LM slot on schedule. Will be a $2020 off special for Nov/Dec.

Cataract/Oculo:  All good. Things are picking up. Working on Bleph special for holidays.

Optical:  Busy, put plexiglass dividers between patients.

Contacts:  Good.

Retina:  Referrals picking up.

Dry Eye:  Masks are causing dry eye symptoms.

Front Desk:  Online paperwork – per request, for existing patients statement removed regarding nothing changed, do not have to fill out.

Techs: Participate in learning folders outside Amy’s office. Hannah gave kudos to Allie for 7 Lipiflows last week. Turn off visual field properly. Ketorolac to be prescribed at .5% only.

Dr. C:  How’s everyone tonight?
Welcome new employees Courtney & Christina (concierges) and Grayson (front office).

Still in COVID-19. There have been 200,000 deaths in country – so this is real. Be careful! Wear mask, wash hands, and social distance. Be honest when exposed. Keep others safe. Tell Amy if you have symptoms.

Superior customer service is what separates from the rest. We are unique/special. Keep our patients happy.

Do not want patients waiting in office. Need to be quick and efficient. Fill all doctor slots. We have a wait list. Let patients know we will get them in soon.

Getting slack in getting patients back to Pods. Waiting for testing. Reschedule if necessary.

MIPS – when coding fill out all code fields. Scribes make sure you are coding all procedures.

OPTOS – can be coded and paid for.

Payouts:
Dr. C (Lasik) – Michaela, Stacy, Brandi, Karen, Mille, Ava, Erin, Kellen; Dr. DC (Bleph) – Elle; Dr. DeRosa (Bleph) – Lorena

Dr. Bennett-Sims:  Grab Allie for Dry Eye Service.

Dr. Willman: Cautery iron – don’t just cap and put in sharps container. Break or cut off tip before disposing. Can cause a fire. Save batteries if desired.

Amy:  Follow template when scheduling. If you have to insert a patient see Amy.

Do not tell 4:00 appointment to come in at 3:00.

Any limited slot open you can schedule a follow-up or CEX. Fill any open slots for all doctors.

Survey on file cabinet by Amy to give opinion on meeting time. October/November meetings will be at 7pm.

Start using you PTO. Everyone needs a break. Will do Christmas a bit different to give all a chance for time off.

Be on time in the morning and lunch. Lunch is an hour and no more.

Cataract: Megan H – Doing well.

Oculoplastics:  Brandi – settling in, refer patients to her for eyelids. Working on a Winter special.

Lasik:  Diana – Super busy. Trying to keep schedule full. Alex – Virtual exams picking up. Make sure you get email address to her.

Optical:  James – Been busy.

Contacts:  Let us schedule CL exams & fits.

Tech on call:  Lottie – Send Rx to correct pharmacy and make sure it is for 90-day supply if prescribed.

Congratulations to Millie who passed her COA!!

Patients are coming an hour late putting everyone behind per Michaela. How late before we should reschedule? Per Dr. C we want to be on time so patients need to be on time.