February Meeting Notes

Dr. Richard Carlin – Recap of 2024: Cataract up 2%, Lasik down 6%, Oculo up 15%, Contacts up 32%, and Optical up 34% – We saw more patients than Snellville, Loganville, and Monroe combined.

We should strive to be better and keep improving. If a patient has a question that you are unsure of how to answer, there is nothing wrong will saying you don’t know and you will find out the answer.

We are in the process of hiring an optician and are still looking for technicians. Please spread the word.

One of the goals for 2025 is to declutter. Throw away anything old, broken, or that is not being used.

Lipiflow is now $495 and Lasik is $2390 per eye.

Payouts RC Lasik – Daelyn, Beth, Sarah, Claire, Sher, Brandi/Stacy, Mirnesa, Karen

              RC Bleph – Kaitlyn, Courtney, Haley, Jenny, Kristy, Kellen

              DC – Bree, Holli, Michaela, Courtney, Kellen, Kaitlyn, Destiny, Beth

              Tyler- Beth, Daisy, Rebecca, Olivia,

               Willman – Bryanna, Michaela, Bree

Amy – Pods let the front office know when running behind, so they can communicate with patient. Working on doing away with the superbill this year. Beth and Lorena to work with departments to train.

Thank you for your patience as we transitioned to ADP. It is important that you clock in and out correctly. If you miss a punch, add a comment and inform myself, Lorena, or Betty. If you are out sick, please submit PTO upon return. PTO can be requested 4 months in advance. Those working less than 5 days a week – please do not include your day off in your request. Split your request around your day off.

One of the employee benefits is free glasses once a year. You do not need to get prescription glasses. Please take advantage of this.

Patient that have surgery at CVSC get 3 bills – one from the office, one from the surgery center, and one from our anesthesia group “Southern Comfort”

Please do not open any suspicious emails. It could contain a virus. Double check the sender email address.

Lasik – Lasik price is going up. Will announce March special as soon as it is finalized.

Maddie – Lots of positive reviews. Shoutout Ashley and Madelyn.

Optical – New frame line coming called Etina. Lots of bright colors.

Retina – Find us to schedule. If a retina tech is not available, send us a to do.

Lipiflow – If you are scheduling a lipiflow, make sure there are enough supplies. If there are not enough, let Salma know.

Surgical counselors – Patients must be out of contacts for at least 2 weeks before their cat eval.

Special recognition to Karen, Lisa, Diana, and James for 23 + years at CarlinVision.

November Meeting Notes

Office Meeting Notes

Dr. Richard Carlin – We are in the busy season. For new patients, make sure we are listening to their complaint and schedule appropriately. Ask questions.

How can you enhance the CarlinVision experience? Be respectful, efficient, and empathetic.

Attire – Look professional. Name tags should be on at all times. Clothes should be pressed. For counselors, jackets are part of your uniform.

Our CarlinVision celebration will be January 10th at Little Gardens in Lilburn. The party is local. We hope everyone can attend.

SLT Glaucoma Treatment now offered. Technicians can schedule SLT at CVSC. Studies show SLT works for 75% of patients and can last approx. 3-5 years without damaging the eye.

*** 7 Reasons to purchases glasses from us**

Payouts

Lasik Payouts: Betty, Bree, Mirnesa

Bleph   (RC) – Holli, Kristy, Kellen (04) Kaitlyn, Brynna, Bree (011) Vanessa, Diana (012) Claire

Amy – Update on Stanley (vending machine) – He has a tumor and is not doing well. If interested in the machine, please see Karen.

We started a new notification platform and merchant service this week. Thank you to everyone who is working on getting this set up and working with us as we figure everything out.

Another change coming in January. We will be switching from Heartland to ADP. It will be more user friendly. Be on the look out for more information soon.

As the weather is changing, please dress appropriately. Techs – wear your jackets if needed. Everyone else please bring a sweater. No sweatshirt or jackets are allowed.

Maddie – Tree decorating & pizza will be Tuesday December 3rd. Looking for volunteers to help. Please sign up in the breakroom. 

Optical –  Thank you for everyone’s help signing patients in. Still running our special – 40% off multiple pairs

Lasik – Continue to pass out CarlinCash for candy. Prize winners are Mirnesa, Vanessa, and Betty.

Cataracts – If patients have questions about surgery dates and availability, please transfer them to us. Add CATEVALS to counselors’ schedules.  

Oculoplastics –  Numbers are up. Shout out to Bailey and Bree. Evaluations are free. Make sure to ask patients if they are interested in a free eval.