January Office Meeting Notes
Dr. Richard Carlin – Welcome Sarahi and Dona! We are still hiring for all departments.
In 2025, we saw 50,000 patients of which 20,000 were CEX. We ran 2500 visual fields, 3000 optos, and 6000 OCTs. We performed 2,300 injections retina injections, 1650 cataracts and 280 blephs, and 750 yags Oculoplastics was up 10%, Optical was up 18%, Contacts was up 2% and Lasik was down 27%.
The goal for the office is to provide the best possible service to all patients. It is not about the money. If you provide exceptionally service then patients will return.
Goal for 2026 is efficiency. We want to improve efficiency for patients and reduce wait times in all departments. The first step to this is to be on time and in position ready to assist patients. We need to have urgency.
Employee survey results are coming back. We will start by meeting with the front desk next Tuesday to discuss.
Technicians – If you run an Optos with pathology, please circle the code on the routing sheet. We can charge if there is pathology. If no pathology, then we cannot charge.
Please let patients know we offer Lasik, especially near sighted patients.
CarlinVision does not discriminate based on religion, sex, gender, politics, etc.. We want all patients to feel welcome. It is perfectly fine to have your own beliefs, but please do not display them while in the office as it may be off-putting to patients.
Refraction fee is changing from$58 to $59. Changes goes in effect 01/26/2026.
Payouts – Dr. RC Lasik- Karen, Bree, Michaela, Ashleigh, Mirnesa, Brandi, Vanessa, Kaitlyn
Bleph (RC) – Mirnesa, Holli, Ashleigh, Michaela, Brianna, Kristi (DC) Holli, Madelyn, Salma, Erika, Ashleigh, Haley, Bree, Vanessa (Tyler) Betty, Michaela,Holli, Bree, Beth, Erika, Madelyn (O’Shea) Anslee
Amy – It is open enrollment for John Hancock. If you were hired as of Nov 2024, you can participate. All changes must be submitted by January 26th.
PTO – Only 80 hours of PTO will carry over after March 31st. Please take time off if you have more than 80 hours.
Teams is not a secure channel for communication. Please do not send patient information through chat.
Lasik – Ashleigh, Kristie, Mirnesa, Bree, Michaela, Karen, Brandi, Stacy, Vanessa, and Kaitlyn were all contest winners!
Betty – Thank you to everyone who stepped in to help in December. Corinne is still floating. We hope Kimberly can return soon.
Cataract – Everything is going well.
Contacts – Thank you to everyone that has been helping or asking how I am doing. It is a difficult time, but everyone is making it a little easier.
Retina/Valeda– Valeda is doing great! We are starting to market the service.
Dry Eye – Daelyn schedules lipiflow. Please use materials in pairs.
Maddie – Coffee truck coming Friday, February 13th from 8:30-10:30 to celebrate Valentines day. They will bring donuts and many drink options – coffee, frappes, smoothies, etc.