Dr. Richard Carlin – Welcome Peyton. (Tech) and new grandmother – Amy, who welcomed her granddaughter yesterday.
Over the years, healthcare has changed due to government and insurance policies. Healthcare is suffering. More important than ever to give positive experience. Acknowledge patients and listen to complaint. You will never get in trouble for doing something in the patient’s best interest.
Ways to reduce in-office conflict: Remain calm, take a step back, listen, find resolution. If conflict still exist, seek help.
Taco Truck is today!
Technicians – Check eye dominance for premium cataract patients.
Payouts – Lasik – Karen, Mirnesa, Michaela, Holli, Ashley, Scott, Kellen, Betty
Bleph – DC- Karen, Vanessa, Brianna, Holli
Tyler – Micheala
Amy – We are working on reviews. Schedule will be finalized within a month.
Lexi and Brynna will be coming back soon and technician to start next week. Still looking for front desk, techs, and optician. Referral bonus has increased to $300.
If you place a soiled/broken chair by the storage room, please let Lorena or myself know.
Lasik – If you need help with testing, let me know. Happy to run test. Increase in tech referrals.
Optical – Current promotion is BOGO 40% off. Chemistrie clips available.
Cataracts – Busy, but doing well. Please put your initial when running test.
Daelyn – Communication has been great. Available to help with testing as needed.
Retina – Shortage of medicine nationwide. Let Retina tech know if scheduling a patient.
Dry Eye – Daelyn is helping schedule Lipiflow. Please use supplies in pairs.