Dr. Richard Carlin – Welcome new hires Avery, Bailey, and Tehya.
We want patients’ expectations to be met. We should be compassionate and empathetic towards patients. Listen and give patients full attention so we can provide thorough exams. If a patient asks you as questions you are unsure about – that is okay. Let them know you will find out the answers to their questions.
We are entering the busy season. Dr. O’Shea will be out on maternity leave and other physicians may be out on vacation. It is okay to get patients in now rather than later. Please fill the schedules. If a physician’s schedule is running into the lunch hour, please see if someone can go to lunch early.
Take a look at your work stations. Please declutter and clean out areas.
Bring up bleph to patients. Some patients are shy or embarrassed. Let them know we can take care of their droopy lids for them.
Payouts
Lasik Payouts: Michaela, Betty, Brandi, Stacy
Bleph (RC): Bree, Alexus (DC): Jenny, Kaitlyn, Michaela (Tyler): Michaela, Karen
We are considering a holiday party on January 10th. Taking a poll to see if majority is interested.
Amy – If you got married or need to change deductions in your W2, please come see me.
Name tags are part of your uniform. Let me know if you need a new one.
We will be open the day after Thanksgiving. Hours to be announced.
Excited to announce we are switching from Solution Reach to Eye Appoint. We will now have online bill pay and online scheduling options. Patient Registration and 2 way text will also continue.
Dr. David Carlin – Technicians, please check patient’s plan. We are looking for certain diseases and tests.
Optical – Please send patients to have their prescriptions filled! If you see a patient has Eyemed or VSP, send them over to see what they can get with their insurance. 50% off lenses with purchase of frame is currently going on.
Lasik – Carlin cash still available. Turn in your cash with your name, patient’s account number, and their evaluation date. You will receive a full size candy bar.
Retina – If a patient needs an injections, please call one of Retina’s techs to schedule.
Dry Eye – Please let Salma know if using supplies. If referring a patient to Dr. Bennett-Sims, please specify if it is for Dry Eye.
Cataracts – Call us to help with testing. We are happy to help.
Oculoplastics – Please call me to look at testing. This will prevent us from having to call patients back in for any reason. Call me if a patient has any interest – I’m happy to speak with them.
Maddie – If you have an IT issue, please let me or Millie know. Equipment/tech specific related issues can go to Millie, general tech issues can go to me. We will try to fix it ourselves or manage the situation with Alex and John if needed.