Dr. C: No new hires – still looking for front office, techs, administration positions.
Conversation with Thomas Eye Group on increasing value of their practice and revenue. We are centered on patient care, not revenue. Different focus – always the patient.
A shout out to our concierges who are doing a great job. Thank you Michaela, Courtney & Kaitlin. They are the 1st smiling faces our patients see.
Want to increase usage of LipiFlow & BlephX. Doctors can now prescribe treatment without going thru Dry Eye. Train more techs on LipiScan.
Payouts: Dr. C (Lasik) – Michaela tech, Lorena, Cindy. (Bleph) – Kristi; Dr. DC (Bleph) – Michaela, Bree, Karen, Allie; Dr. T (Bleph) – Michaela, Abigail, Kellen, Bree, Cindy, Galina; Dr. W (Bleph) – Bree, Allie, Millie
Dr. DC: Word of caution on speeding thru school zones in area – they are monitoring. Per Amy watch undivided highways also.
Dr. BS: Allergy season aggravates dry eye. OTC drops recommendation – Pataday. Focusing on Sjrögren’s also.
Dr. W: Call back on Betimol, change to Timolol. Episodes of patients at end of exam asking what about testing for Plaquenil. (Not part of routine exam) Should catch on med list. Schedulers – if patient referred for a problem or calls in for a problem, not a routine exam.
Dr. M: Business is ramping up. Added ½ day on Friday. If Retina refers patient for cataracts, send to cataract dept. to schedule.
Amy: When applying with CareCredit for patient ask if they want authorized users added.
CarlinVision cloth masks are available in Donna’s office to wear over medical mask.
Breakroom is for quick drink break, get in and out. No hanging in groups. Safety issue. No food or drink in pods and patient areas. Remove cups on counter at end of day. Make coffee and clean up if needed. If you didn’t drive here and need a place to safely eat your lunch see Amy.
While doing payroll noticed arrival times. Make sure you are clocked in at your scheduled time.
Received email from patient Natalie Hartwell who stated she was a problem patient but thanked Brandi for her great customer service on getting her a replacement contact lens.
Megan (surgery): Doing well. Winners of the Bleph contest are Bree & Michaela who receive a $50 gift card to TJMaxx. Full list will be in breakroom.
Alex (Lasik): $400 sunglass special continues thru May.
James (Optical): Docs please don’t tell patients we can do something in optical that we can’t, ex: buff out scratches. Send them to us so we can find a solution.
Troy (Optical): Thank you Dr. C for your comment focusing on patient care.
Angel (Retina): Shout out to the Retina team and those who helped. Thank you.