Dr. C: Welcome Karley and Marsha (Front Desk) and Michaela (Concierge). Katie moved from the Surgery Center to the Business Office.
COVID news of the day! Latest from the CDC says if you have the vaccine you can still be exposed and carry the virus. Still take steps to prevent by wearing a mask, social distancing and wash hands.
Thoughts on double masking? Raise hand if interested. Interested in N95 masks? Make sure mask you wear fits properly.
Make every effort to stick to COVID schedule. Have patients in office as little as possible. Do not overbook. If there is no room ask Amy. Learn the best way to handle patients.
Schedule cataract surgery and follow-ups at the same time.
Dr. DeRosa and Yags – schedule 3 pts at 12:30 and 3 pts at 12:45 for 1:00 appointment per Kristen.
Techs and testing – make sure tests make sense so you don’t have to repeat for efficiency. Goes for all in the office.
If patient refuses to answer flu/pneumonia question tell them the government has asked us to do. Can’t force them to answer though.
If you have a problem patient excuse yourself and get a doctor to handle it.
Payouts:
Dr. C (Lasik) – Karen, Kristy, Michaela, Troy, Lorena, Ale’, Lottie, Beth; (Bleph) – Brittany and Kellen; Dr. DC (Bleph) – Allie; Dr. Tyler (Bleph) – Haley H, Michaela; Dr. Willman (Bleph) – Abigail
Use BER for Bleph referral and also put in referrals.
Amy: Most lights are on a senor – do not turn off.
New Year – make sure you are circling MIPs.
When scheduling vision appointment write slip that goes to Marlyn to check benefits.
Discussed how phone triage works. Call person below you and last person calls back to first person on list.
TeleMed appointments. Transfer to front desk to update.
Reviews will start sometime in March.
Billing: BCBS new high performance network (HPN) is out of network for CV at this time.
Lasik: May/June/July $400 sunglasses with Lasik.
Cataracts/Oculoplastics: Allie moved to Oculoplastics. Bleph referral contest ends February. Surgery going well.
Optical: Collect payment in full up front at checkout.
Dry Eye: Heather and Erin will be dividing duties. LipiFlow is doing good.
Retina: All well.
Pre-cert: pre-cert Yag with Aetna Medicare 10 days out. Diabetic letter see Lottie.