Dr. C:
Amy is out so will do meeting myself.
Welcome Ava to the front office.
Coronavirus pandemic. Fever, respiratory problems, spreading rapidly. Can cause conjunctivitis.
Appointment reminders – add to please reschedule if have fever, feeling sick, or traveled out of country in past 2 weeks.
Ask at front desk if patient is feeling sick, fever. Yes, then reschedule.
Eye emergency with symptoms – see patient, notify doc, give patient a mask. Gown, mask & gloves for staff.
Preventative measures – wash hands vigorously for 20 sec with soap & water. Also can use hand sanitizer. Keep hands away from face. Wipe down surfaces with chlorox wipes, especially surfaces patients touch.
If staff sick – stay home.
If patient is sick and wants to come – send call to tech for triage.
If doc needs to block schedule, tell Karen/Amy to do.
RESTART computers at night for updates and video slides to work.
Techs – let patients waiting know when we are running behind.
Premature babies on oxygen can affect the retina, which may not develop normally. Specialized exams – we do not do here. We can refer.
Fortunate we have Spanish speaking staff but still tell patient to bring their interpreter.
Visual fields – screening for eyelids/ptosis and full field. When in doubt as doc as to which.
Payouts:
Dr. C (Jan Lasik) – Megan H, Allie, Robyn, Brittany, Kristi, Brandi, Stacy, Vanessa; Dr. DC (Bleph) – ?; Dr. W (Bleph) – Jessica
Lasik: shout-outs for gift card – DJ, Lorena, Miranda, Brynna.
Cataracts: evals take a while, expedite if possible.
Oculoplastics: special thru April, $600 off ($150 off per lid).
Optical: going good, after we close patients knock on doors or slip in while patients are walking out. Idea: lock door both ways and walk patient out.
Retina: injection patients refer to Angel to schedule.
Dry Eye: Keep Lipiflow up, patients are happy. Send to Allie.
Scan any paperwork patient brings in to chart.
Optos – problem with cleanliness. Clean appropriately – watch for water spots/hair on glass. Wipe with no spray solution.