Dr. C: Good Morning!
We are short-staffed and this makes things stressful. Be kind and understanding, work together as a team. We are in process of interviewing for both tech and front office. Rachel is leaving cataracts at end of the month. If anyone is interested in working in another department, let Amy know.
Short-staffing affects testing. Each pod may have to do their own testing.
Renovation update – flooring is next, optical by end of month.
Older patients take longer, move slower so offer them a hand. Be patient with them and listen. Explain procedures. Remember Carlin’s VISION.
ARP/premium lens includes Lasik enhancement for 1 year after cataract procedure. Bleph enhancements also included in a reasonable amount of time.
Lasik employee referral contest extended thru May. Special not included.
Payouts:
Dr. C (Lasik) – Kimberly W, Lorena, Ana, Nicole, Ale’, Karen; (Bleph) – Alex, Heather
Dr. DC (Bleph) – Millie, Allie G, Selena, Heather
Dr. DeRosa (Bleph) – Millie
Dr. Tyler (Bleph) – Ashley G, Karen
Amy:
Seeing a trend of losing paperwork. Have a new process. When patients drop off forms scan completed form and make ToDo to follow up. Improves tracking.
Taco Truck will be here on May 21st from 11:00 to 1:00.
Coffee stations/bathroom duties are mandatory. AM/PM staff please keep areas clean. PM staff breakdown – no earlier than 4:30, wipe counters. Return cookie tins to Karen. Employee bathrooms – all staff put paper towels in holder (key by Nancy), toilet paper on rolls, fill soap dispenser.
Dress code policy reminder: techs -2 sets of scrubs, black shoes, be clean and presentable. May purchase jackets or wear white, gray, or black long sleeve shirt underneath. Office staff – skirts not over 3” above knee, no spaghetti straps, tank tops, jeans or leggings. Wear name tags – no stickers or decals. Tatoos must be covered.
Having electronic Rx issues with Compulink. They are working on this.
Pink sticker on chart says they want a Lasik eval.
Let opticians decide decide if patients want to purchase here when bringing them to optical for Rx.
Megan H: Everyone is working hard.
Cataracts: Thank you to everyone.
Contacts: ToDos go to CL from drop down menu.
Oculoplastics: All good. Second highest month in 40 months.
Marketing: Send Mother’s Day photos for Family Fridays. If you buy glasses/sunglasses from Optical share on social.
Optical: Avril will print out Rx for patient if they are waiting and that is all they need.
Lasik: There is a family discount on Lasik, no payouts.
Hannah: When taking chart, write on testing sticky when they are up front, scratch off when in back.