Dr. RC: Nice to be back! Welcome new technicians Angel, Kim, Bree. Looking to add more staff.
Remember what makes us CarlinVision: kindness and caring goes a long way, the little things matter, this is who we are. You will never get in trouble if you do something in the patients’ best interest.
Continue to accommodate patients when you can, like calling Uber/Lyft or giving a gift card. Do not turn away late patients – this is what makes us successful. If a patient calls with an emergency help them.
Ex-employees that visit are wonderful, but should never be in non-clinical areas unaccompanied. This includes places like the business office, contact lens room and optical labs.
The contact lens staff needs your help to move patients around in order to get rooms in the pod.
Office renovation should start in April. Optical will be redone. Displays delivered around April 1st. We plan to carpet office and redo the patient bathrooms. Not sure how construction will go, should be nights and weekends but will do our best to accommodate office hours.
There are many little things around office to do, please bring to Amy for her list.
Shared a good review about the practice.
Dr. Tyler: Please be careful that rooms are clean, tissues etc. should be put in the trash.
Dr. BS: New Serum Tears pharmacy. Forms in binder.
Amy: Thankful for everyone’s feedback during reviews and I enjoyed getting to spend time with all. Some staff shared things I want to bring up: Someone at front desk noticed their coworker compliments patients, it lifts mood, helps with grouchy patients. Another takes note of leisurely patients and those in a hurry and reacts accordingly to make experience smooth.
Please engage with new staff if you find you are not familiar with them.
PQRS is now called MIPS, changes what’s submitted for 2019, routing sheets are being updated, no flu, AMD, Areds, and Pneumonia, do not have to fill out on old routing in meantime, codes deleted from Compulink.
Wear name tags and jackets.
When in patient chart please expire old popups. If you do not know how, please ask a coworker for help.
Front desk I need your help capturing emails for patients who have opted out from Kiosk. Please do not guess when looking at patient form, confidential portal info is emailed out so it needs to be right. If a patient wants to remain as opted out, that is fine.
Please change Dr. # in Demographic screen for today’s visit for billing purposes if they are not seeing their normal doctor.
SR now does reminders, knows if number is home or cell, sends messages in order of cell/text, call/voice, email.
Preferences for contact have been removed in chart. No need to use this.
Techs do not No-Show apt w/o calling front desk.
Days with 5Dr.s when 2 share require that pod 2 & 4 give up a room for workup. If you get pushback please see Megan or Amy.
New Techs please meet with the individual Depts if you have not had a chance.
This pamphlet (Lasik brochure XL) is a golden ticket to a referral, if you see a patient with one please ask them if they would like to speak with Diana/Alex.
Cleaning, did not want to do this, but it is needed. At 11:45 and 4:30 each day, each pod needs to clean their waiting area, same for front office and consult rooms
Diana: Remember the contest! We appreciate all the ToDo’s but please be sure to add a note that says “Couldn’t get Diana handed off to…” Want to recognize Kim M., Kristi, Stacy, Karen, Kim B., Cindy, Britt. G., Lottie P. for the referrals since we are not doing payouts this month, here is an extra payday (candy).
Chelsie: New techs please be careful what you say to a patient in testing. They can tell if you are unsure and that scares them. It is our job to reassure them the tests are done properly for eye surgery. Don’t be afraid to ask another tech for help with tests. Snacks and drinks are for the patients, stop taking them.
Megan M: March/April Bleph special reminder.
Megan H: When faxing please put YOUR name on the coversheet.
Payouts: (Bleph) Dr. Willman – Ana; Dr. DC – Lottie, Allie G.
John (Marketing): Please do not forget that LASIK special goes through April for $1000 off, $500 per eye.