Dr. RC:
Welcome new employees Lorena (front office), Heather & Annie (techs).
Congrats to front desk employees on National Receptionist Day May9th.
Summer time is upon us and the weather is getting nice. We are all thinking about vacations. Things do calm down during the summer and we have less staff so please remember patients still deserve a stellar experience.
Another issue is time management. The biggest complaint patients have going to a doctor is the time they wait to see doctor. They are only willing to wait 15 minutes and then they get upset which makes the appointment difficult. When pts get checked in quickly and brought back on time, if they have an 8am appointment they expect to be seen at 8 and they don’t take in to account the paperwork time, etc. There are things we can’t control and the plea is that we do everything we can to speed up the process, be on time, and get them where they need to be.
Patients that have AmBetter or Envolve for medical they have to see Dr. Thornhill for very limited office visit while other doctors can see them for exams.
Plaquenil testing – if the patient is Asian do a 24-2. Really important to ask them if they have taken Tamoxifen. When patients come in write the time on sheet.
Thank you to DJ & John for all they do behind the scenes.
Dry Eye (Dr. BS):
Introducing 2 new things: BlephX and a tear stimulator (cost between $500-$900).
Cataracts:
Please continue to help with testing. If second eye, see who it was scheduled with the first time and get that person. If you get phone call, look at To Do and see if that person is available.
Optical:
Beth is leaving. Know anyone for full-time (Mon-Fri 8-5) or part-time (Tues, Thurs evening & Sat) positions, see Michele.
BOGO50 thru end of May. Buy one compete pair, get half off 2nd pair, even with insurance on first pair.
Oculo:
$800 of cosmetic only thru May. $400 off uppers or lowers.
Marketing: Raise of hands who uses intranet – approx. less than ½.
Lasik:
Doing great! Two specials going on – Free sunglasses ($400 value) and $500 off Lasik through May and Graduate special get $500 visa gift card with Lasik thru June.
As a reminder for Amy – do assigned coffee duty and read bathroom signs on the door. If you see that something needs to be done just do it.
Surgery Center:
Starting the remodel for front of building and Monday 2 rooms up and running now.
Contacts:
Doing good.
Techs:
Basket at Pod 2 for MRIs. Great job on refractions rooms. If have time, help testing. Remind people when transferring call it does not stay on hold very long, about 2-3 minutes and then it just hangs up if on park.