Dr. C:
Good Morning! Welcome back. Did everyone have a good Summer?
Welcome to our new employees: Ana, Keeli, Rachel, Jessica and Erin.
End of the year rush is starting. Patients will want to use up their insurance deductibles, etc. It will get stressful but try to keep a positive attitude. Routine checks can wait until January.
If you don’t know the answer to a patient’s question it is ok to say you don’t know but you will get them an answer. Do not make up something.
There will be options for the Christmas party. A form will be handed out to everyone with 3 choices – Friday night, Saturday night or No party. There will still be a ½ day off no matter the decision.
Megan wants to increase Bleph numbers. If a patient is interested or looks like they may be a candidate, send them to Megan for a consultation. Same for Lasik, send interested patients to Diana.
Lasik surgery days are changing to the 2nd and 4th Thursday morning of the month starting in October.
Office meeting will be 2nd Friday of the month starting in October. Check white board for notes.
Patient reviews – Techs, if you see a happy patient please ask for a review of their experience. Doctors also. There are review cards to hand out for Yelp, Google, Healthgrades (for doctors). See Marketing for them. They can also put a review on our Facebook page.
Cell phones – starting in October no cell phones will be allowed when working. Put them in your locker or purse. The situation is not working well and is inconsiderate to your co-workers and the patients. Let your family and friends know to call the office if they need you and someone will let you know.
Payouts:
Dr. C (Lasik) – Kellen, Ashley Gilmore, Cindy, Kristy, Mandy, Karen, Scott, Alex, Ale’, Ashleigh Gordon, Allie, Kimberly; (Bleph) – Mandy, Lauren Y, Shannon; (Raindrop) – Jessica H
Dr. DC (Bleph) – Allie, Jessica H, Kellen, Megan H, Shannon, Karen, Brittany, Lottie
Dr. Tyler (Bleph) – Vanessa
Dr. Willman (Bleph) – Kellen, Ashley Gilmore, Millie, Allie, Alex, Janna, Sam
Dr. Thornhill and Michele:
Wipe off toilet seats and flush the toilet before you leave.
Dr. DC:
Told story regarding his mother’s recent hospital experience and unhelpful customer service and doctors. We are not like that here at CarlinVision. We take care of our patients and accommodate their needs.
Dr. Willman:
Expressed his thoughts on customer service and how well we do that here.
Dr. Bennett-Sims, Dr. Tyler: no comments.
Amy:
Housekeeping – clean up after yourselves in bathrooms; keep feet in Pod 1 off the back wall.
Make sure patient info sheets go into shred box.
Parking gate is open, do not speed thru parking lot, slow down.
Dry Eye Service is now scheduled for Mon AM and Wed PM. Schedule dry eye patients then.
Lasik: Good job on the To Dos. Holiday special to come.
Cataract: If patient asks for arrival time for surgery, time in schedule is not the arrival time. Front desk please get updated patient information. Don’t put patients in consult room.
Contacts, Optical: No comments.
Dry Eye: Scan patient info into chart. YAG packets need to go to surgery center, take to back.
Megan H: New sticky notes (green) for testing. Pick up trash in the pods and behind computer on the floor.