Dr. Carlin: Good morning!
Dry Eye Service started and doing very well. It is a big help for patients.
Implementing the Raindrop Inlay this month, which is a small disk placed under the cornea with a LASIK flap for those 30 million presbyopic people in US who only need reading glasses. Inlay is put in one eye for patient to see up close. Advantage over mono vision is it does not affect distance vision in that eye. Cannot do it if you had LASIK. Initial cost for 1st ambassador patients is $1500, then patient cost of $3500. Procedure is reversible. Will offer a money back guarantee if patient is not satisfied. Counts as a LASIK referral. Information in blue folders. Diana will do the evaluation.
Bleph numbers are down please so mention it to patients and give them a folder.
This year we are trying to improve the infrastructure of the practice and how we get the patients through the system. Please remember that pts who have a sudden loss of vision are emergencies and need to come in now.
Things that must be treated now: central retinal artery occlusion, have 45 minutes to save vision, patient who has loss of vision in the last few days and open globe injury.
We must be more accommodating to our patients but follow the template. People who need certain times, we must help them get in at the time they need to be seen. People who have a problem and need certain times should be accommodated.
Issue brought up at the doc meeting – when people need a lot of testing it is hard to do it at night or on Saturday. Try not to schedule at night or Saturdays. Will look into having an extra tech for that purpose at those times.
Still having an issue with cell-phone usage in the office. If issues continue, we may have to confiscate them.
Payouts:
Lasik – Brittany B, Brittany O, Reagan, Kellen, Ashleigh G, Janna, Sam
Bleph – Holli, Kristy, Millie, Megan S, Lottie, Ashley M, Brittany B, Sam, Ashleigh G, Alex, Jessica, Michele, Ashli E, Vanessa, Karen, Allie S
Make sure to do PQRS.
Amy: Will be doing reviews over the next 10 days to get them done before next payroll. Techs are on front page of tech schedule. See Amy if not tech and forgot time.
Technicians- make sure you put Ks in the chart and sending patient to contacts put a CL tab in the chart.
Contact department going to SECO today.
Techs – wear brown shoes with pink and brown scrubs.
Looking to hire a front desk person. If you know of someone who would be a good fit, have them send resume to Amy.
Scott: Planning a paint party at Masterpiece Mixers for March. Can accommodate up to 50 people. Hoping to have an office picnic on the lawn at lunch in April.
Diana: There is a laminated business card for raindrop testing. Get one from Hannah. Bring those patients straight to her office.
John: Marketing needs ideas to help Megan’s department improve numbers.
Contact lens department had a record month in February.
Cataracts is getting busier. Please play video in room, talk to Chelsie or Holli before scheduling late in day. BAT patient down if seeing 20/40 or better and still want cataract surgery.
Lottie: Scan forms to patient’s chart.